Senior Manager, Donor Database

SPCA of Texas
April 9, 2024
2400 Lone Star Dr, Dallas, TX, Texas
Job Type


The Senior Manager Donor Database is responsible forthe SPCA of Texas' Blackbaud Raiser's Edge database
(currently 300,000+ records), as well asintegration of Raiser's Edge with the organization's financial,
shelter inventory, volunteer, case management and veterinary databases. The Senior Manager Donor
Database will be in charge of developing, implementing and training staff on proper procedures and
ensure consistency and accuracy of data within Raiser's Edge. The manager will also manage regular data
audits and will be involved in the strategic planning related the organization's databases. The manager
will be critical to helping the SPCA of Texas harnessthe full power ofthe data found in each ofthe
organizations' databases through segmentation and integration of data.

Essential Duties a nd Responsibilities:
• Manage the Raiser's Edge database, including maintenance, user accounts and security,gift entry,
reporting, queries, and data cleanup with the goal of providing current, consistent, and
accurate data.
• Develop, implement, maintain and regularly train others on standard operating policies and
proceduresfor ensuring the integrity of the Raiser's Edge database, including, but notlimited
to, data entry, gift entry, reporting, prospect management and prospect research.
• Maintain industry best practices for data management and actively updates governance
documents for the organization to represent current operating procedures.
• Serve as primary liaison to database provider(s), i.e. Blackbaud and serve as primary liaison for
payment processors, CRM databases, and all third-party platforms related to fundraising
and development operations
• In conjunction with Accounting Department, oversees all operationsrelated to gifting,
pledging, and receipting of cash and in-kind donations.
• Work closely with the Donor Engagement team and Donor Engagement officersto ensure
accurate and timely gift receipting processes.
• Generate mailing and suppression listsfor direct mail,special events and fundraising
campaigns, regularly performing NCOA updates.
• Reconcile and close monthly development financials on time. Ensure all income reports tie back
to accounting.
• Lead prospect research process by developing audits for prospecting, performing research
and writing profiles, and managing and integrating third-party wealth data into the
• Develop, refine, and execute sophisticated auditing and reporting procedures related account
and contact maintenance, moves management, and donor recognition
• Provide thoughtful guidance and assistance related to Development KPI dashboardsfor analysis
at the Board, senior leadership, and team levels (combining data from development,
financial, shelter, and veterinary databases) for the SPCA of Texas leadership.

• Proactively identify opportunities for systems and workflow improvements, recognize
potential problems, and provide recommendations for solutions.
• Assist with projects and events as needed.

Knowledge,skill, and abilities needed to perform the Essential functions of this position:
• 5 years of database management experience, bachelor degree required.
• Mastery of Blackbaud Raiser's Edge 7.0 and NXT, certification preferred.
• Strong knowledge of Blackbaud Financial Edge.
• Experience in multi-directional data integration.
• Strong knowledge of MS Office (Word, Excel, Outlook, PowerBI).
• Must be accurate and detail oriented.
• Ability to collaborate effectively with co-workers, volunteers, board members, and the
general public.
• Excellent written and oral communication skills.
• Excellent problem-solving skills.
• Work well under pressure with a diverse task load with the ability to prioritize and
meet deadlines.
• Must demonstrate personal initiative and "how can I help" mentality.
• Must demonstrate the Core Values of the SPCA of Texas on and off the job.

• The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of the job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the
Essential functions.
• This position is regularly required to use hands to fingers, handle, and talk and hear. The
incumbent is frequently required to stand, walk, sit, reach with hands and arms, and stoop,
kneel or crouch. The position holder must be able to regularly lift and/or move up to 40
• Specific vision abilitiesrequired forthis position include close vision, distant vision, color vision,
peripheral vision, depth perception, and ability to focus.
• While performing the duties of this job this position may be exposed to animal odors or
airborne particles.
• The noise level in the work environment is usually moderate.

• The individual performing this job may be required to work more than 8 hours in a day or
40 hours in a week.
• A minimum of (4) days in the office a week provides the ideal combination of in-person
collaboration and career development opportunities while still providing flexibility and a
work-life balance.

Application Instructions

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