Mission Statement

Our Friends Place is dedicated to helping young women break the generational cycles of abuse, neglect, poverty and homelessness through empowering self-reliance and independence.

Position Summary

The Residential Program Director is responsible for developing, coordinating, and implementing all aspects of the agency’s residential program. The Residential Program Director supervises the Transitional Living Center Site Mangers and the contract property manager to ensure the agency’s residential program goals are met or exceeded. The Residential Program Director reports to the Chief Program Officer.

Responsibilities

People Development

• Assist with the recruitment and interview process for all residential program staff and facility personnel

• Ensure the delivery of all residential services meet all OFP policies and procedures, program goals, and contract entity requirements

• Implement all training and supervision of residential staff and volunteers

• Collaborate with Community Engagement Manager to onboard volunteers

• Complete initial resident intake screenings, and once determined to be a fit for the residential program, coordinate with the site managers to conduct secondary interviews

• Routinely visit sites to report status and monitor operations

• Collaborate with Non-Residential Program Director to ensure twenty-four hour on-call support is always available to staff

• Coordinate aftercare services with external agencies as needed

• Complete monthly meetings with residents (8-10% monthly travel to residential locations)

• Complete relevant training quarterly

• Collaborate with Non-Residential Program Director to respond to client grievances

• Collaborate with Non-Residential Program Director to complete alumnae fund application review and interviews

• Assist with taking 1 emergency on call weekend a month and be available to Site Managers for Emergency On call needs.

• Attend occasional evening events

Management and Reporting

• Ensure that all residential programs remain relevant to community trends and work with Chief Program Officer to update communications, policies, and procedures as needed

• Ensure that the residential programs, partners, and volunteers adhere to OFP’s Racial Equity Statement

• Ensure client records are current, accurate, and secure to compile monthly residential program reports for monitoring and evaluation purposes

• Coordinate with Non-Residential Program Director to monitor client assessment and intake

• Ensure supervision of volunteers and volunteer log tracking for program volunteers and Property committee

• Provide social media content to development team as needed

• Assist Chief Program Officer in preparation for the Annual Program Retreat

• Assist the Chief Program Officer with the annual update of the property manual, Apricot update, Site Manager Manual, TLC Manual, and Emergency Action Plan.

Property Management

• Support Chief Program Officer in the coordination of externally contracted property managers and vendors to address site maintenance issues and ensure all relevant licenses are up to date

• Act as Level 1 support for property-related concerns and escalate all other issues to Property Manager

• Other duties as assigned by the Chief Program Officer

Qualifications

• Master’s degree in a related field preferred

• Direct experience working with adolescents and young women, specifically at-risk youth and homeless youth, is preferred • Direct experience with a residential program is preferred

• Case management experience required

• Required Certifications: First aid and CPR (certification in these areas is required within the first two months of employment)

Essential Qualities

• Culturally aware, respectful, and appreciative of differences • Strong conflict resolution skills

• Collaborative leader and team builder

• Higher reaching for continuous improvement

• Dedication to implementing and exploring best practices

• Has a goal-focused mindset • Relationship-oriented, willing to work with a variety of people

• Skilled people manager and decision maker for when to escalate and address problems

Physical Requirements

This job requires the ability to drive, walk, stand, sit, twist, climb stairs, lifting or carrying up to 35lbs. pushing or pulling up to 35 lbs. Must work outside and inside, work closely with others,. A car and a valid State driver’s license are required.

Professional Expectations

• Remain mission driven in all aspects of agency work

• Participate in staff training and planning sessions

• Serve as a philanthropic ambassador within the agency and the community

TO APPLY: Send a cover letter and resumé to Hire@OurFriendsPlace.org. No phone calls please.