Program Support Manager

Dallas CASA
February 19, 2024
Dallas, Texas
Job Type


Dallas CASA is a Court Appointed Special Advocate for children assigned to the Dallas County Courts due to abuse or neglect. Our mission is to protect children, restore childhoods, and help child victims of abuse and neglect achieve their full potential.


The Program Support Manager is responsible for managing and ensuring case information in Optima, the web-based case management system used by Dallas CASA, is accurate and current.  The Program Support Manager works with the Program Director to support the oversight of the Dedicated Education Advocate Program. The Program Support Manager serves as a point of contact for each new volunteer upon graduation and until the volunteer has been assigned to a permanent supervisor. The Program Support Manager plans and implements the Dallas County celebration of National Adoption Day. The Program Support Manager provides important logistical support for Dallas CASA’s Legislative Advocacy Team.


  • Request upcoming court dockets from the juvenile courts and create docket lists for team meetings/case reviews.
  • Enter new cases into Optima, as well as volunteer and staff case assignments.
  • Troubleshoot issues with Optima data entry and reporting.
  • Run exception reports to identify mistakes or omissions and follow up with staff to ensure that mistakes are corrected.
  • Function as back-up user administrator for Optima.
  • Attend volunteer applicant review and post-training graduate review to receive and apply information relevant to case matching.
  • Serve as liaison to all newly graduated volunteer advocates, maintaining communication and engagement until they are assigned to a CASA Supervisor.
  • Select available new volunteers for new cases and provide contact information to supervisors.
  • Other duties as assigned by Chief Program Officer or President and CEO.


  • Network with Dallas CASA staff to identify and recruit existing volunteer advocates for the Dedicated Education Advocate Program.
  • Receive screening survey responses and evaluate volunteer candidates for the Program.
  • Assist with initial and ongoing training for Dedicated Education Advocates.
  • Serve as point of contact for internal referrals to the Program.
  • Maintain the pool of volunteers available for assignments in the Program.
  • Match volunteer Dedicated Education Advocates with children in the Program.
  • Serve as liaison between assigned Dedicated Education Advocates and other volunteers who serve as subject matter consultants.
  • Collect and report Program data as requested.
  • Evaluate effectiveness of the Program and suggest improvements.


  • Serve as point person for stakeholders involved in National Adoption Day, such as the Dallas County Juvenile Department, Northwood Woman’s Club, the Dallas County Commissioners Court, the Dallas CASA Children’s Council, and others who contribute in some way to the event.
  • Serve as point person for attorneys scheduling adoption hearings.
  • Set up and prepare for the event.
  • Prepare volunteer orientation packets and souvenir adoption certificates.
  • Prepare supplies needed for the event.


  • Contact legislative offices to set up visits.
  • Prepare legislative information packets.
  • Assist with coordination of CASA at the Capitol Day.
  • Attend legislative trainings and visits.


  • Assist with front desk reception and incoming calls as needed.
  • Assist with special events and attend staff meetings.
  • Back up other staff as needed.
  • Participate in programs of public recognition for volunteer advocates.
  • In accordance with the Dallas CASA team philosophy, the person filling this position may occasionally be required to carry out or assist with other tasks in addition to the duties listed on this job description.


  • Bachelor’s degree in related discipline, required.
  • Demonstrated proficiency MS Office and Excel.
  • Outstanding communication (both verbal and written) and interpersonal skills.
  • Strong attention to detail and ability to meet deadlines.
  • Ability to maintain highest levels of confidentiality when dealing with proprietary, volunteer, donor, client, and staff information as well as sensitive situations.
  • Ability to multi-task and maintain organization in a fast paced, changing environment.


This position has no direct supervisory responsibility.


  • This would require the ability to lift 20 pounds minimum for lifting files and office supplies, open filing cabinets and to transport materials to and from meetings, presentations and to other locations as needed.
  • Intermittent physical activities that include driving, bending, reaching, sitting and walking during working hours.

Application Instructions

Please e-mail cover letter, resume and salary requirements to Mandi Navarro.

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