Program Manager

Lone Star CASA
October 27, 2022
Rockwall, TX
Job Type


Lone Star CASA elevates the voices of children in Kaufman and Rockwall County who have experienced abuse and neglect by providing trained volunteer advocates to work alongside children and families so they can achieve safety and stability to fulfill their potential.

The Program Manager position is responsible for the overall strategic direction of the guardian ad litem program at Lone Star CASA. This includes supervision of Child Advocacy Specialists and CASA volunteers, the overall management of the agency’s load; the expansion and enhancement of services provided by the agency, the expansion and progress of Collaborative Family Engagement, oversees database management and updates, program grants and statistics as well as ensuring compliance with all agency volunteer and employee policies.

Detailed job description below

Supervision of Program
• Develop in conjunction with the Executive Director casework policies and procedures and lead all staff and volunteers in maintaining agency standards and are in compliance with National and Texas CASA
• Supervise Child Advocacy Specialists and Volunteer advocates by providing guidance and direction and ensure effective management of caseload and volunteer retention
• Confer with Child Advocacy Specialists and/or volunteer advocates on a regular basis to assure the case is progressing appropriately and policies are being followed. This includes all documentation is being entered correctly, timely and within compliance as well as ensuring correct statistical data is being sent to grantors.
• Responsible for all grievances towards the volunteer advocates or Child Advocacy Specialist. Will keep ED up to date.
• Ensure CASA representation at all CPS staffings, court hearings, mediations, family meetings and other case related meetings as well as maintaining appropriate communication between CASA and the court, child welfare agencies and legal partners
• Assist in making contacts and/or visits as needed and will carry a small caseload

• Supervise and promote interagency cooperation among local agencies who serve abused and neglected children and their families
• Responsible for yearly surveys to volunteers and community partners. Will send, gather results, and present to the team for opportunities for improvement as well as provide to funders

Program Grants
• Provide and complete narrative and statistical reports as needed for grant reporting, grant requests, agency publications, board reports and other similar needs
• Assist with program grant writing, RFRs and special projects as directed by the Executive Director.

Other Responsibilities include:
• Complete a minimum of 12 hours of continuing education annually and attend national, regional, and state conferences and meetings when appropriate
• Attends and participates in community meetings and outreach opportunities as directed by Executive Director. In addition, the team is responsible for Information Sessions
• Assist in activities and events as directed
• Complete special projects and tasks as assigned by the Executive Director


 Bachelor’s Degree from an accredited college or university in human services or related field
 Minimum of 3 years non-profit experience and minimum 2 years working with youth
 Experience in providing staff or volunteer supervision and ability to manage people
 Excellent communication, writing and organizational skills
 Knowledge of the legal and child welfare systems
 Experience working with grants and meeting deadlines
 Recognize and respect the sensitive nature of the work and maintain confidentiality
 The ability to work cooperatively with individuals of diverse racial, economic, and cultural backgrounds
 Experience in working with computer software: Microsoft Office suite and case management databases
 Highly organized, self-motivated, flexible team player with strong organizational skills with ability to meet deadlines







Application Instructions

Please send a cover letter, resume and salary expectations to

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