Program Manager

Association of Persons Affected by Addiction
June 9, 2022
Dallas, Texas
Job Type


The Program Manager will be responsible for program development and implementation of Peer Recovery Support Services. He/ She oversees all aspects of the program, from inception to execution, ensuring that objectives are carried out on time and within budget. He/ She will be responsible for managing project budgets, supervising team members, preparing progress reports, and ensuring the smooth functioning of program operations under his/her oversight.

Duties and Responsibilities Administration and Development

  • Supervise, plan and coordinate management of agency programs & service for all APAA
  • Manage and approve schedules, time off, time sheets, expense sheets, and mileage logs of direct reports.
  • Conduct timely staff performance observations and evaluations with prompt feedback and action plans for growth, development, and improvement.
  • Provide and prepare for daily, weekly, monthly, and quarterly
  • Help facilitate morning workshops.
  • Create monthly Peer Support Group Facilitation Calendar
  • Organize and maintain Master Training Calendar.
  • Assist in the development of monitoring & reporting systems for programs and
  • Coordinate agency participation in community events, programs, and
  • Oversee enrollment process, membership filing system, and enrollment
  • Supervise the development of member and volunteer services
  • Supervise the development of various types of recovery plans to best meet the individual needs of members.
  • Develop and implement peer member code of conduct, policies outlining expectations, behavior modification plan, and incident reporting & handling.
  • Ensure grant funds are spent for the intended purpose and can be fully accounted for at all times.

Programs and Services Management

  • Align programs & services to APAA’s mission, goals, and objectives to include organization culture and risk management for a safe environment.
  • Review and update eligibility and enrollment
    Supervise the development of various types of recovery plans to best meet the individual needs of members/peers and program.
  • Facilitate the development of guidelines & policies for the various programs in place to protect APAA’s interest, its staff.
  • Facilitate the development of curriculum for recovery support groups.
  • Supervise and assess programs & Report findings and make recommendations.
  • Survey various APAA participants (customers & stakeholders) once a year for satisfaction feedback; to assess if goals are being met, and to identify any gaps in service delivery for improvements. (Session evaluation forms, recommendation box, and online form)
  • Strategize and incorporate techniques to attain greater member retention, greater participation, greater volunteerism, and more visibility of successful peers throughout the
  • Develop and implement peer member code of conduct, policies outlining expectations, behavior modification plan, and incident reporting & handling.
  • Research trends in the field of recovery and other related programs and identify innovative strategies and solutions to challenges and barriers.
  • Helps to maintain the APAA Resource Directory – a database of potential employers, housing opportunities, support services, collaborators, stakeholders, sponsors, connectors, and others.
  • Recruit, train, and supervise interns as they support staff and the execution of

Analytical/Decision Making Responsibilities:

  • Monitors and manages program metrics to manage employee performance
  • Proactively identify program risks and issues
  • Identifies potential points of contention for missed grant deliverables.
  • Anticipates program challenges before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
  • Ability to balance both the "science" of how to manage a program and the "art" of implementation (method)
  • Analytical skills and problem-solving skills needed to manage the moving pieces of a program.
  • Demonstrate business analytics to manage and meet APAA program grant outcomes and goals


  • Review and analyze APAA’s mission, goals, programs, and objectives periodically to ensure all communications are consistent and aligned.
  • Design, develop and update program material & promotional
  • Design, develop, and maintain updated promotional materials for APAA programs to include brochures, flyers, calendar of events, poster, and other pieces.
  • Prepare and maintain program marketing materials notebook (to include relevant policies & procedures) for the training of satellite office staff members.
  • Draft and develop implementation plan(s) for various APAA programs and
  • Monitor and evaluate APAA’s training entity effectiveness, success, and ROI metrics periodically and report on them
  • Ensure staff development workshops are planned, scheduled, and implemented
  • Resolve any specific problems and tailor training programs as necessary

Satellite Office(s)

  • Develop and propose program schedules, description, policies, and
  • Allocate funds & budgeting for each
  • Develop action plans w/goals &
  • Outline timelines and roll out schedules for
  • Identify human capital and resources
  • Evaluation and assessment of programs for lessons
  • Implement process improvements as
  • Facilitate and supervise needed training & staff
  • Facilitate and supervise coordination with APAA Main Office/Recovery
  • Develop and apply tracking and monitoring


  • Bachelor’s Degree in related field or
  • Minimum of 5 years’ experience in related field can be substituted for
  • Minimum of 2 years’ experience in program design and
  • Ability to plan and
  • Ability to manage multiple projects/tasks.
  • Excellent verbal and written communication
  • Strong organizations and leadership
  • Knowledge and skilled in computer operations and
  • Experience in working with volunteers and peers in
  • Familiar with city and county government
  • Excellent judgment concerning professional and personal boundaries and cultural

Application Instructions

We are currently in the process of taking applications and anticipate beginning interviews soon. Please send us an email ( with your resume; also include the days and times that you are available to interview.

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