Performance Management Specialist

Metro Dallas Homeless Alliance
April 19, 2022
2816 Swiss, Texas
Job Type


TITLE: Performance Management Specialist
Pay Type:

COMPENSATION: $50,000 - $60,000
 Director of Performance Management


The Metro Dallas Homeless Alliance (MDHA) is a backbone organization that leads the development of an effective homeless rehousing system. In partnership with 100+ public, private, and nonprofit institutions, we make the experience of homelessness in Dallas and Collin Counties rare, brief, and non-recurring.


MDHA is responsible for planning, implementation, and performance management of the homeless rehousing system. The Performance Management Team aims to build the capacity of the homeless services sector by leading efforts to analyze performance data, design improvement strategies, and provide training and technical assistance to service providers.

The Performance Management Specialist will work with the Director of Performance Management in the performance evaluation, technical support, and training of homeless service providers within the Dallas and Collin County Continuum of Care (CoC). This position will assist in planning and implementation of a community-wide performance management plan which will include participation in workgroups, trainings, and CoC activities and in-depth analysis of program performance data throughout the year.


Under the supervision of the Director of Performance Management, the Performance Management Specialist will:

System & Program Performance Evaluation & Technical Support

  • Conduct routine performance analyses for homeless services providers and assist providers in interpreting performance outcomes and designing improvement strategies
  • Serve as point of contact for HUD-funded grant recipient questions and concerns regarding HUD performance requirements
  • Collect and organize information, statistics, and other data sources for system level performance evaluation and improvement planning
  • Support the planning and implementation of HUD’s annual CoC competition process
  • Analyze and report on the performance of the homeless services system, projects, and providers.
  • Support program compliance monitoring of MDHA sub grantees in accordance with MDHA monitoring policies and procedures.
  • Maintain familiarity and competency with national best practices related to homeless system components including homeless prevention/diversion, emergency shelter, street outreach, rapid rehousing, and permanent supportive housing.
  • Support development and maintenance of CoC written standards, policies, and procedures.
  • Stay current on federal, state, and local homeless program regulations including HUD’s CoC and Emergency Solutions Grants (ESG) program..
  • Provide Technical Assistance and Training to agencies to improve system performance.

Community Meetings, Trainings & Events

  • Coordinate and facilitate relevant workgroups and ongoing meetings.
  • Plan and coordinate sponsored trainings with local partner agencies.
  • Coordinate, facilitate, and provide staff support to the various meetings and activities of the CoC.
  • Provide high level staff support for CoC committees and work groups.
  • Research and analyze best practices that will improve housing programs and the CoC’s homeless response system.


  • Strong oral and written communication skills
  • Results-oriented self-starter with motivational skills
  • Excellent standards of customer service and professional communication
  • Training and coaching experience preferred
  • Experience with federal grants and regulations a plus
  • Experience with data analysis a plus
  • Experience with homeless or housing programs preferred
  • Excellent computer skills with proficiency in Microsoft Office, especially Excel


  • Bachelor’s Degree in Social Work, Human Services, or Public Administration or similar field or 3 years of work experience
  • Must have reliable transportation, valid state issued driver’s license and car insurance. Please note that travel maybe required.


MDHA considers normal hours of operation Monday – Friday from 8:00am-5:00pm. Some nights and weekend meetings might be required to meet the need of partner agencies or to represent MDHA at community meetings.


  • The salary range for this position is $50,000 - $60,000
  • MDHA has a flexible PTO policy for all full-time salaried employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. MDHA has MLK Jr., Juneteenth, and Election Day as Days of Service.
  • This position is eligible for employer-provided benefits
    • MDHA pays 90% of full-time salaried employee medical, dental, and vision insurance and 50% of family medical, dental, and vision insurance.
  • MDHA provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance.
  • MDHA will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.


Employees of MDHA are expected to treat all persons with dignity and respect without regard to race, creed, color, sex, religion, disability, mental illness and/ or addictions (diagnosed or not), age, national origin, familial status, source of income, criminal background, sexual orientation, transgender, gender identity or gender expression.

For additional questions about the position, please contact Trudy Hernandez, Director of Performance Management at

Application Instructions

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