Job purpose

The Operations Manager is a new role that will help Communities In Schools of the Dallas Region streamline our administrative and operational procedures in order to maximize our efficiency and better serve our students. This role will be responsible for streamlining and overseeing our IT and facilities procedures including relationship management, contract administration, inventory control, facilities management, accreditation, and miscellaneous project management. The Operations Manager will also be responsible for overseeing several existing vendor relationships including IT managed services and office space/facilities. This role will report to the Chief HR Officer and will coordinate efforts across all departments. If you have a strong desire to work within a mission-centric organization that empowers students to stay in school and achieve in life, then Communities In Schools of the Dallas Region wants to meet you!

Duties and responsibilities

IT Managed Services

• Serve as the primary point of contact with our IT Managed Services vendor including relationship management, contract renewals, and invoice review and payment
• Identify and coordinate office related IT needs – router, internet services, any upgrades, maintenance, etc.
• Manage all subscription and licenses include VPN, ZOOM, and other related services
• Serve as the initial contact for all IT related issues for all CISDR team members, including trouble-shooting IT related issues, submitting and managing support tickets on behalf of colleagues, assisting with add, change, move requests, etc. and coordinating all efforts with IT vendor
• Manage all Gmail set up, maintenance, group maintenance, and administration issues
• Manage IT inventory – work with IT vendor to assign new machines as needed and coordinate order of any new machines with accounting team
• Establish inventory control procedure for existing and incoming IT inventory including clean up and recycling of current inventory
• Work with CHRO and CFO to manage IT budget
• Develop and maintain a centralized system to manage, renew, and update contracts with CISDR vendors and contractors
• Manage distribution and maintenance and contracts for CISDR issued cell phones
• Work with CHRO and department Chiefs to provide IT guidance and support on future strategic initiatives

Office Space / Facilities

• Serve as the primary contact with the facilities team for the CISDR central office including relationship management, coordinating any facilities needs or maintenance requests, setting up new hires, security access to the CISDR central office suites and conference rooms
• Support the CEO and CFO in negotiating facilities contract renewals or modifications as necessary
• Responsible for the maintenance and upkeep of the main training room and all office equipment
• Manage current CISDR phone system and associated maintenance, contracts, etc.

Human Resources

• Work with TPS and HR Business Partner to coordinate all new hire and separation IT needs – computer set up, email, access to assigned systems based on their respective roles
• Support miscellaneous initiatives with project management and oversight

Accreditation & Quality Assurance

• Ensure successful completion of annual Communities in Schools accreditation procedures
• Support the data and program teams with quality assurance initiatives as needed
• Work with CHRO and Department Chiefs to establish, support, and communicate relevant internal policies and procedures related to IT and/or facilities needs
• Work with CHRO and Department Chiefs to help ensure that IT and other relevant internal policies and procedures are aligned with CIS National, TEA, and any other applicable regulations

Qualifications

The ideal candidate for this position will possess:

• A bachelor’s degree in a relevant field
• A minimum of five years of experience in an IT and operational role, preferably within a non-profit or education-based organization
• Project management experience
• Excellent writing, editing, analytical, and oral communications skills in English
• The ability to maintain and safeguard confidential information with discretion and tact
• Mature professional judgment and effective problem-resolution skills
• Organization skills and a detail-oriented nature
• The ability to manage multiple priorities and/or projects effectively
• The ability to identify and communicate legal and business risks to project leads and relevant staff
• Demonstrated comfort with ambiguity
• A positive attitude, resilience, flexibility, and a team-oriented approach

Working conditions

This is primarily an office-based position.  Occasional site visits will be required to campuses in the Dallas Region on an as-needed basis.  There are opportunities to work from home occasionally. The ability to commute to our Dallas office at 1341 Mockingbird Lane, or to a surrounding school in one of 15+ local school districts on a daily basis is required.

Physical requirements

• Ability to lift, carry and otherwise move up to 15 pounds on a regular basis.
• Ability to sit, stand, bend, kneel, reach, push, pull, or walk for various lengths of time throughout the day.
• Ability to utilize computer equipment to complete daily work responsibilities.
• Ability to travel for meetings, agency trainings and other miscellaneous work assignments within or outside the Greater Dallas Area. Reliable transportation is a must.

The above statements reflect the general duties and responsibilities considered necessary perform the essential functions of the job. This document should not be considered a fully detailed description of all the work requirements of the position. CISDR may change the specific job duties with or without prior notice based on the needs of the organization.

Communities In Schools of the Dallas Region is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender, gender identify, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Please apply online at the Communities In Schools of the Dallas Region website at

https://cisdallas.org/employment/