Client Engagement Specialist

Goodwill Dallas
July 8, 2022
Dallas, Texas
Job Type


The Mission:
At the Goodwill Dallas, we change lives one job at a time by empowering people with disabilities and other barriers through job training and employment at Goodwill and in the community. We achieve our mission by living our core values of Respect, Commitment, Improvement, and Integrity.

Position Summary:

Our Client Engagement Specialist is a talented, charismatic individual who is able to juggle multiple work
streams while being engaging, welcoming and persuasive. You will be responsible for two key areas:
1. Outreach in the community to drive clients to our career centers and establish partnerships for
our mobile services, including representing our mission at various events.
2. Working closely with our Marketing Team to develop and execute a robust marketing strategy
across all Goodwill Dallas social media channels, including developing flyers and marketing
collateral for distribution (Note: You will not be responsible for the designing, only the
coordination and content.)
The right candidate is a team player with a commitment to contributing to collaborative work streams
and a heightened level of initiative to get things done. You understand when working with vulnerable
populations you will wear “many hats,” will be expected to get results in a fast-paced environment and
be comfortable with purposeful change on a daily basis.

Core Duties & Responsibilities:
1) Develops strong strategic plan for:
- A wide variety of community resources to recruit prospective clients appropriate for
various organizational programs.
- For outreach and relationships with targeted community organizations that provide
sources for referrals to include social service agencies, faith-based entities, and
probation and parole systems.
2) Assists with planning special events, managing short term projects, and represents organization
at job fairs and other community events.
3) Maintains knowledge about other social service agencies.
4) Actively collaborates with Team to meet grant requirements.
5) Assists Team and clients to determine eligibility to access specialized grant funded services and
provides screening and orientation of clients for admission to various programs.
6) Maintains a positive working relationship with companies and collaborating agencies to ensure
success of programs.
7) Maintains accurate records in Client Management System database.
8) Reviews and analyzes service reports with Director to drive efficient and effective service
9) Performs other duties as assigned.
10) Travel within the Goodwill Dallas Service area will be required, as well as travel to and from
partner sites for outreach.

Preferred/Required Qualifications:
1) B.S. or B.A. in social services, business, or related field, preferred, or equivalent years of related
experience may be substituted for degree requirement at the discretion of Goodwill Dallas.
2) Minimum of two years of community relations, account management, social work, or workforce
development or related experience. A varied work history is a plus.
3) Excellent verbal and written communication skills required.
4) Excellent people skills
5) Strong presentation skills
6) Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
7) Must be able to be successful working in a multicultural environment.
8) Bilingual (Spanish/English) preferred
9) Flexibility to adapt to tasks as required by clients and/or leadership.
10) Ability to work effectively as a member of the Mission Services Team and under the direct
guidance of the Director of Career Services.
11) Complete required courses and obtain required certifications (UNTWISE Job Skills, Job
Placement, First Aid, CPR) and obtain other employment related credentials, as necessary.

Goodwill Dallas seeks to create an inclusive and dynamic team environment where people of diverse
backgrounds, experiences, abilities, and perspectives can thrive and have a positive impact to achieving
our mission. This job posting generally captures the key duties and qualifications for the role but is not
considered to be all inclusive. If this opportunity and the Goodwill Dallas mission speak to you, we
encourage you to apply.

Application Instructions

Please email cover letter and resume to   No phone inquiries.

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