Chief Programs Officer

New Friends New Life
March 19, 2024
Dallas, Texas
Job Type


Position Overview

The Chief Programs Officer will oversee the direct service programs at New Friends New Life that serves women and girls impacted by sex trafficking and exploitation. The Chief Programs Officer will work closely with the Chief Executive Officer to set high standards of program delivery and ensure the organization’s objectives are accomplished in a competent, ethical and professional manner.

Reporting Relationship

The Chief Programs Officer reports directly to the Chief Executive Officer.

 Job Responsibilities

  • Oversee the implementation and impact of evidence-based, trauma-informed programs including mental health services, economic empowerment, crisis and case management, educational support and legal advocacy
  • In collaboration with the Chief Executive Officer, work to maintain state-wide, regional, and local visibility of NFNL’s programs
  • Participate in establishing and meeting programmatic strategic goals as part of the Executive Team
  • Manage the direct services budget
  • Partner with internal and external stakeholders to implement program metrics and a plan for monitoring progress
  • Work closely with the Development team to translate the program’s impact to gain financial support
  • Supervise Program Directors to ensure clinical and case management teams are well-trained and that NFNL provides high quality programs and services aligned with our mission
  • Ensure direct service employees perform according to their job description, and work closely with the CEO and Chief HR Officer to modify roles and duties, as needed
  • Manage a small caseload of adult members in providing direct trauma therapy, and serve as a mentor and supervisor to the mental health clinicians on staff
  • Perform other duties as requested by the Chief Executive Officer, and in partnership with other members of the Executive Team

Required Job Qualifications, Education, Skills:

  • Master’s degree in Counseling, Social Work or related field
  • Must be licensed in Texas to perform mental health counseling (i.e., LPC, LCSW, LMSW) with proven expertise in complex trauma
  • Experience and training in EMDR, DBT and CBT therapeutic models
  • 5+ years nonprofit leadership experience with proven success leading direct service teams
  • Experience in working with vulnerable populations, particularly those affected by crimes/social ills that predominately affect women and girls (i.e. domestic violence, sex trafficking, sexual assault)
  • Superior verbal and written communication skills
  • Strategic thinker
  • Strong management and supervisory skills

Application Instructions

Applying is easy!  Visit our website careers page at


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