Metrocrest Services
May 26, 2024
Carrollton, TX, Texas
Job Type
Salary Range


At Metrocrest Services, we believe in the power of compassion and the impact of collective action. We are driven by a shared Vision, "To Provide Pathways to a Thriving Community for ALL," and the desire to be part of something bigger than ourselves. As a member of our team, you will play a pivotal role in transforming lives and communities. Your work will not just be a job, but an opportunity to inspire hope, foster resilience, and cultivate change. Here, every effort you put in will contribute to a greater cause, making tangible differences in the lives of those we serve. Join us in our journey to empower and uplift, and together, we can continue our Mission of "providing hope through programs that lead to self-sufficiency and foster independence."

Our Core Values are principle-based tenets that guide our actions, behaviors, and decisions and are necessary in our effort to achieve our Mission and drive our Vision. Our Core Values are:

  • Start with a “YES” Attitude: Working together to find solutions
  • Celebrate Differences: Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions
  • Be Kind: Make a choice to be kind to ALL through empathy and understanding
  • Choose Joy: Joy is an attitude; pursue it every day
  • Embrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger


The Chief Operating Officer (COO) is an integral member of Metrocrest Services’ executive leadership team and will collaboratively articulate, implement, and operationalize the strategic vision, mission, and goals of the organization.  The COO is a Servant Leader and primary strategic and management partner to the Chief Executive Officer (CEO).

The Chief Operating Officer will embrace and champion our Core Values and will lead with a Servant’s Heart. They are humble, hungry, and smart, and they consistently demonstrate leadership of self and others. They are expected to have a growth-mindset and the desire and ability to develop others.

The COO reports directly to the CEO and provides leadership and direction to the Director of Client Services, Director of Program Development, Director of Senior Services, and Director of Human Resources, along with indirect leadership and support to Operational Staff.


The Chief Operating Officer works in-person (with some remote opportunities) from 8:00 a.m.- 5:00 p.m. Monday through Friday and occasional hours outside the normal work week.




Bachelor’s degree in non-profit management/leadership, business, or related field

Minimum of 5 years of executive leadership


Master’s degree

Non-profit experience


Leadership Expectations

Consistently demonstrate elevated levels of leadership of both self and others

Embrace, champion, and model our Core Values

Lead with a Servant's Heart (put the needs of others before your own and serve with purpose and intent) and humility (redirect your power, skills, knowledge, resources, and authority or position in service of others)

Effectively apply discernment in decision-making, especially as it relates to our clients, staff, Vision, and Mission

Demonstrate a growth-mindset and effectively influence others to do the same


Work collaboratively with other members of the chief executive leadership team, direct reports, and other directors to create a high performing culture that advances Metrocrest Services’ mission, vision and values; set strategic plan goals and support their implementation; promote clear communication and collaboration between all departments throughout the organization to ensure succinct progress toward current goals

Provide leadership, guidance, and supervision to assigned director level and management staff; maintain standards through the effective coordination of activities; develops, coaches, and evaluates performance expectations of assigned staff

Oversee the coordination, integration, and delivery of all programs, contracts, and related services, promoting an inclusive, equitable team-based environment to motivate and inspire staff to work collaboratively across program areas and ensuring that the expectations of funders, partners, clients and other stakeholders are consistently met

In collaboration with Officers, Directors, and assigned Managers, develop procedures for monitoring the quality and quantity of services being delivered for adherence to outputs, outcome goals, expected standards, and to meet grant deliverables

Participates in the budget development process and maintains a high level of fiscal responsibility; oversees program budgets to ensure appropriate allocation of program funding; approves expenditures; assists in budget negotiations with funders

Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment

Responsible for creating the annual operational plan, in coordination with the CEO, that aligns with the Strategic Plan, “Metrocrest 2030”

Participate in board of director meetings, providing updates to-and seeking feedback from board members on the organization’s operating performance and effectiveness

Promote a culture of creative, high achievement and inspire open lines of communication

Assist the CEO in maintaining positive relationships with all client organizations, with all sources of funding for the agency, with all peer organizations, with all relevant government entities and representatives, and with the public

Provide leadership and assistance in the development and ongoing revision of a comprehensive agency business model designed to achieve financial sustainability within a framework of services that is aligned with the mission of the agency

Assume overall responsibility for the day-to-day performance of all of the functions and activities that are supervised by agency managers who report to the COO

Works with the CEO and the Director of Finance in the development of agency-friendly financial management and reporting strategies and in the refinement of a set of management metrics to predict outcomes

Develop and implement risk management strategies to mitigate organizational risks.

Ensure compliance with legal and regulatory requirements.

Lead the development and implementation of technology strategies to support organizational goals.

Oversee the maintenance and security of IT systems and infrastructure.

Perform other duties as assigned by CEO


Strong commitment to Metrocrest Services’ mission with experience executing on vision and strategy

Excellent leadership skills, including humility, superior communication (verbal and written), integrity, accountability, flexibility, collaboration, respect, and empathy

Ability to promote collaboration and coordination across programs, services, and departments; enable communication of the organizational vision and continued advancement of programs, staff, and community partners, driving development of strategic goals

Expertise and ability to guide programs and services using a non-profit framework and an equity lens to inform current and future programs, services, and informational resources

Creative - Ability to produce new concepts, ideas, and innovative solutions

Excellent Communication Skills – Ability to organize and convey ideas clearly in writing and verbally

Critical Thinking – Ability to analyze and evaluate an issue in order to form a judgment

Strong initiative and motivation, with the ability to excel in a demanding and fast-paced environment

Ability to evaluate the strengths of direct reports and provide appropriate development

Outstanding analytical and strategic thinking skills, with a focus on results and impact

Ability to work effectively with people at all levels of the agency to create buy-in and a sense of teamwork


Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services will consider any reasonable accommodation.

Application Instructions



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