JOB TITLE: Chapter Growth Specialist                      REPORTS TO: Chapter Support Manager

STATUS: Full-Time / Remote                                       FLSA: Hourly/Non-Exempt

JOB PURPOSE: The Chapter Growth Specialist manages organizational growth through direct oversight of new chapter development, the strategic growth plan, and provides ongoing support to all aspects of the chapter development.  This position works closely with national volunteers to achieve annual and strategic growth goals.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Communications, Marketing or a related field required
• 3 years’ experience in member services, sales or member acquisition-type role required
• Experience in a membership organization preferred
• Driver’s License required

An equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

JOB KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to manage multiple projects with competing priorities
• Excellent customer service skills
• Strong critical thinking and analytical skills
• Excellent verbal and written communication skills
• Great attention to detail
• Strong interpersonal skills
• Adaptability to change
• Ability to work in a goal-oriented environment
• Computer and Internet proficiency with MS Word, Excel, PowerPoint, Outlook

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts demographic and statistical research to assess, analyze and qualify areas for new chapter development.
• Working with volunteer leaders, implements processes for forming new chapters.
• Ensures the NCL mission and culture is understood and embraced by new Chapters.
• Actively supports and engaged with national volunteer leaders to amplify the chapter growth process.
• Responds to external requests for information and cultivates new chapter leads.
• Reports to and works with the Chapter Support Manager to ensure the successful achievement of annual goals and growth targets.
• Coordinates with the Director of Programs for necessary training content and delivery for new chapters.
• Collaborates with the Director of Marketing and Communication, to develop membership recruitment and retention resources and tools.
• Conducts analysis of membership data to identify and create strategies to support struggling new chapters.
• Fully participate with the Member Service Team for the overall accomplishment of department goals.
• Some travel may be required.

Please submit your resume to hr@nclonline.org.

Submissions should include responses to the following 3 questions;

1. Can you tell us about any skills or experience you have that might be helpful in this job?
2. What motivates you to do a great job at work, other than the paycheck?
3. Tell us about a time when you found it difficult to work with someone. How did you handle the situation?