Summary: Recruits, retains, supports, and develops DARCC volunteers for the Advocacy program to ensure 24/7 coverage for crisis services.

Essential Duties and Responsibilities:

• Provides professional staff support to DARCC volunteers.
• Ensures that DARCC has a volunteer presence in the community and volunteers provide effective, client-centered services.
• Supervises volunteers in conjunction with program leads in order to best serve clients and ensuring complete records.
• Recruits, screens, interviews, and helps trains new volunteers.
• Coordinates the 40-hour OAG training in collaboration with the Crisis Services Coordinator and maintains all training materials and documentation.
• Maintains the monthly on-call schedule for volunteers.
• Creates and manages volunteer appreciation events and formal volunteer communication.
• Develops and implements a recruitment and retention plan for volunteers.
• Maintains a non-judgmental, accepting attitude towards people of any race, color, religion, ethnicity, sexuality, age, appearance, or economic status.
• Participates in annual volunteer evaluations.
• Assigns volunteers based on identified volunteer needs and assists in scheduling volunteers for outreach events in conjunction with program leads.
• Identifies and implements best practices and processes to ensure volunteer services are meeting agency needs.
• Provides participation and financial records in order to submit grant and financial reports.
• Collaborates with other community agencies and service providers.
• Represents the agency in association with other agencies, at volunteer events, at fundraising events, and with donors at the direction of the CEO.
• Believes in, supports, and acts in accordance with the agency’s mission statement and strategic
• Provides hospital accompaniment and crisis hotline support as needed and serves on the rotating on-call schedule.
• Performs other duties as needed.

Supervisory Responsibilities:

• Interviews, selects and evaluates the performance of volunteers.
• Provides training and education to volunteers as needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience: Bachelors Degree in Communications, Business or social service related field. Preferred assets: 2+ years of Development or Volunteer experience, with particular focus on public relations or volunteer management.

Certificates, Licenses, Registrations: None required.

Language Skills: Ability to read, analyze, interpret, and evaluate documents. Ability to effectively communicate with individuals through a variety of mediums. Ability to respond effectively to the most sensitive inquires or complaints

Technology / Computer Skills: Must demonstrate reasonable proficiency with computers and other electronic devices, as well as agency software needed to fulfill responsibilities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent sitting, standing, and walking.

Lifting of items under 30 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional travel locally for community outreach.

Day and evening hours in addition to occasional weekend hours required.

DARCC is dedicated to the goal of building a cultural and gender diverse workplace committed to working within a multicultural community and strongly encourages applications from minority populations.

If you are interested in joining our team, please send your resume and cover letter to careers@dallasrapecrisis.org.