POSITION OVERVIEW:
The Bilingual Program Coordinator for the Down Syndrome Guild of Dallas reports to the Executive Director and works collaboratively with staff and related program committees to implement strategic initiatives and programs that support the organization’s mission and outreach to the Spanish-speaking community.  The Bilingual Program Coordinator is responsible for bridging the needs of Spanish-speaking families through the organization’s existing programs from diagnosis through adulthood.  This individual will also be responsible for planning and implementing social and educational programs specifically designed for Spanish-speaking families as part of the organization’s Grupo de Familias Unidas program.

The Bilingual Program Coordinator must demonstrate excellent customer service skills, empathy, and sensitivity in supporting families throughout their journey from diagnosis through adulthood.  The ideal candidate will possess a shared vision that values diversity, inclusion, and promotes high expectations for all individuals.  The Bilingual Program Coordinator should have demonstrated success in working with individuals with intellectual and developmental disabilities (IDD) and feel confident in leading group programs independently with the support of volunteers.  Candidates must be fluent in English and Spanish.

RESPONSIBILITIES:
Program Development and Management:
The Bilingual Program Coordinator works closely with the Executive Director, staff, and committees to develop and implement a comprehensive program/events calendar that educates and supports Spanish-speaking families.

• Plan and implement educational and social programming for Spanish-speaking families.  Specific duties include, but are not limited to: securing content, date, and location of event, coordinating registration, managing event logistics and vendors in accordance with program budget, recruiting and supervising event volunteers, implementing safety protocols, and serving as on-site facilitator.
• Collaborate with program staff on program goals and calendar of events for all ages to ensure access and equality for Spanish-speaking families.
• Supervise and collaborate with the Grupo de Familias Unidas Committee to ensure committee goals are met.  Specific goals include, but are not limited to: enhance outreach and participation of Spanish-speaking families, annual review of online and printed materials in Spanish, reduce barriers for participation in existing programs.
• Maintain program statistics to provide regular feedback on programs, their effectiveness, and return on investment to committees, staff, and Board of Directors.
• Analyze trends in programs through surveys, program statistics, and other feedback to identify issues and recommend solutions to committee, staff, and Board of Directors.

Volunteer Management:
The Bilingual Program Coordinator will create a consistent, quality volunteer population to regularly assist with programs/events hosted by the Down Syndrome Guild of Dallas.

• Collaborate with program staff to develop, implement, and maintain a volunteer recruitment, training, and retention strategy to expand and maintain quality volunteers for programs.
• Collaborate with volunteers and staff at the Down syndrome Clinic at Children’s to ensure effective communication of programs and resources.

Marketing and Outreach:
The Bilingual Program Coordinator works closely with the Executive Director and staff to ensure effective and consistent communication of its mission and programs to families and the greater community.

• Collaborate with staff to market programs/events to membership and the community.  Specific duties may include, but are not limited to: creating promotional materials, assisting with social media and e-newsletter content, and updating website content.
• Represent the organization at related community events when deemed appropriate.
• Partner and interact with peer groups in the Down syndrome community to broaden knowledge base.
• Identify and maintain community resources to assist with parent questions and referrals.

Financial Performance and Viability:
The Bilingual Program Coordinator works closely with the Executive Director and staff to ensure sufficient development of resources that promotes financial health of the organization.

• Assist with the planning and implementation of annual fundraising events like the Buddy Walk®.  Specific duties may include, but are not limited to: providing attendee, donor, and website support, t-shirt distribution, volunteer coordination, collaborating with planning committee, and serving in various capacities on event day.
• Develop, manage, and evaluate annual Grupo de Familias Unidas program budget in coordination with committees, staff, and Board of Directors.

Operations and Administrative:
The Bilingual Program Coordinator works closely with the Executive Director and staff to ensure consistency and efficiency in the daily operations of the organization.

• Serve as primary contact for Spanish-speaking families responding to phone and email requests in a timely manner.
• Maintain confidential information in donor/membership database.
• Assist with daily tasks including, but not limited to: sorting mail, copying, filing, configuring meeting space, and data entry.

EXPERIENCE AND SKILLS:

• Bachelor's degree and one to two years related experience OR equivalent combination of education and experience.
• Excellent, proven attention to detail and ability to track and prioritize many tasks simultaneously.
• Demonstrate ability to manage projects with multiple stakeholders and prioritize work both independently and in a team environment.
• Excellent customer service as well as interpersonal written and oral communication skills.
• Strong problem-solving skills.
• Strong computer skills and ability to learn new software platforms.  Proficiency in Microsoft Office, Google Suite, Constant Contact, eTapestry or other donor database software, and social media (Facebook, Instagram, Twitter, LinkedIn, HootSuite) a plus
• Basic photo editing and graphic design skills with experience with Canva, Adobe InDesign, and/or Adobe Photoshop are a plus.
• Passion and demonstrated success in supporting individuals with Down syndrome and their families.
• Commitment to diversity, equity, and inclusion.
• Fluent in English and Spanish.

SALARY, BENEFITS, AND HOURS:
This is a part-time hourly position averaging approximately 15 hours per week at an hourly rate of $20 per hour.  This position is NOT eligible for benefits.

Hours may vary from week to week depending on the program and events calendar at any given time.  The Bilingual Program Coordinator will participate in programs, committee meetings, and other select events throughout the year when deemed necessary, which will include some night and weekend work.

ABOUT THE DSG:
The Down Syndrome Guild of Dallas (DSG) is a 501(c)3 non-profit organization whose mission is to provide accurate and current information, resources, and support for people with Down syndrome, their families, and the community.

The vision of the Down Syndrome Guild of Dallas is to be a comprehensive resource on Down syndrome in the Dallas metroplex and its surrounding areas.  We envision a community where all people with Down syndrome are valued and included.

For more information about the DSG, visit our website at www.downsyndromedallas.org.  To view the full job description, please visit https://www.downsyndromedallas.org/employment-opportunities.

HOW TO APPLY:
Please submit a cover letter and resume via email to employment@downsyndromedallas.org with “Bilingual Program Coordinator” in the subject line. Your cover letter should include what interests you about the position and your relevant qualifications for the position.

Applications will be considered on a rolling basis through March 10, 2023.

The Down Syndrome Guild of Dallas is an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration for employment without regard to race, sex, sexual orientation, age, religion, national origin, marital status, veteran status, disability, or other categories protected by law.