Position Title                                                                 Exemption Status

Residential Program Director                                             Full Time – Exempt

Experience Required                                                    Work Location

3-5 Years Supervisory Experience                                       Hybrid (Dallas Office Tues. – Thurs.)

Working with individuals experiencing homelessness

Posting Opening and Closing Date                            Salary Range

February 28, 2025 - March 14, 2025                                    $60,000 - $75,000 Annually

Priority consideration may be given to submissions received by March 7, 2025

Mission Statement

Our Friends Place (OFP) is dedicated to helping young women break the generational cycles of abuse, neglect, poverty and homelessness through empowering self-reliance and independence.

OFP seeks a dynamic and experienced leader to direct and expand our residential programs for young women experiencing homelessness. The ideal candidate will be a skilled, compassionate, and motivating manager with a proven track record of success in this field, and a strong commitment to cultivating the strengths, professional growth, and leadership of all staff. They will possess exceptional interpersonal and communication skills, demonstrating fairness, respect, and emotional intelligence in all interactions. This individual will be a proactive problem-solver with a positive and supportive attitude, capable of inspiring and motivating their team to achieve shared goals.

Position Summary

The Residential Program Director will be responsible for empowering their team through mentorship and guidance, fostering a positive and productive work environment, and ensuring the delivery of high-quality, compassionate services. A deep understanding of the challenges faced by those experiencing homelessness, coupled with a genuine desire to make a difference, is crucial.

The Residential Program Director is accountable for the support, development, and supervision of Site Managers, as well as the planning, implementation, and administration of all program components and building operations/maintenance for the Transitional Living Centers.

The Transitional Living Center Site Mangers and the contract property manager report Directly to the position and the Residential Program Director reports to the Chief Executive Officer.

Responsibilities

Support and Supervision of Site Managers

• Gain a thorough understanding of the Site Manager role to provide effective guidance, mentorship, and ensure consistent 24/7 on-call support for any emergent
• Develop and implement industry-standard case management procedures, ensuring quality service delivery and effective client
• Schedule Meaningful and intentional Life Skills Classes based on participants’ needs
• Implement comprehensive training programs, provide ongoing supervision, and cultivate a positive and productive team environment for residential staff and
• Conduct bi-monthly resident meetings to track progress, gather feedback, and analyze relevant metrics to ensure program effectiveness and identify areas for improvement.
• Compile comprehensive monthly residential program reports for monitoring and evaluation purposes, providing data-driven insights into program
• Coordinate aftercare services with external agencies as needed

Intake Process

• Oversee and manage the entire intake process for all individuals seeking residential services, ensuring efficiency and
• Enhance intake screening procedures incorporating quantitative metrics and goals, emphasizing trauma-informed
• Ensure meticulous documentation and tracking of all intake activities, adhering to established
• Perform timely initial resident intake screenings, gathering essential information and assessing
• Schedule and actively coordinate secondary interviews with Site Managers, facilitating thorough candidate
• Guarantee that all residential service candidates receive prompt responses, appropriate referrals, and constructive feedback throughout the intake

Property Management

• Coordinate externally contracted property managers and vendors to address site maintenance issues and ensure all relevant licenses are up to date
• Regularly visit sites to report status and monitor operations
• Maintain and update maintenance priorities, timelines and budgets
• Serve as staff liaison for the Property committee and Racial Equity committee

Administrative

• Oversee invoices, vendor relationships, and manage program budgets, ensuring accurate reporting and financial
• Generate comprehensive monthly "Program at a Glance" reports, providing key performance indicators and program
• Represent the Residential Program in public forums or delegate this responsibility to Residential Site Managers, ensuring consistent and professional representation.
• Partner with the CEO and Development team to increase annual contributions from individuals, corporations, and community partners, supporting program

Qualifications

• A bachelor’s degree is required, Master’s degree in a related field is preferred
• 3-5 Years Supervisory/Management Experience
• Experience with case management tools, Apricot preferred
• Expertise in Microsoft Office Suite, with a strong emphasis on Excel, Word, and PowePoint

Essential Dualities

• Direct experience working with adolescents or young women is required, at-risk youth and homeless youth, is preferred
• Flexibility to attend events, outside of normal working hours as needed
• Ability to engage a wide range of stakeholders and build long-term relationships
• Impeccable integrity and sense of personal accountability

Professional Expectations

• Maintains a clear understanding of the agency and its strategic
• Ability to work independently without close oversight
• Cultivates and maintains positive relationships with team members and community partners.

Benefits

A candidate with acceptable qualifications could expect to earn $60,000 per year, while a candidate with exceptional qualifications could expect to earn up to $75,000 per year.

Our Friends Place currently pays 85% of the average monthly cost for medical insurance coverage. The agency matches up to 3% of employee IRA contributions and training dollars are allotted in the annual budget to grow your expertise in nonprofit development.

To Apply

Please submit your resume and cover letter to Careers@OurFriendsPlace.org on or before March 14, 2025. (Priority consideration may be given to submissions received by March 7, 2025)

Applicants who meet the minimum criteria will receive an email questionnaire to complete. Selected candidates will then be invited to a virtual interview with the hiring supervisor. After the virtual interview, candidates will be invited to a panel interview with members of the OFP team and finalist will conduct an interview with the CEO.

Please note that work samples may be requested as part of the application process and finalists will be subject to pre-employment verifications.

To Apply

Please submit your resume and cover letter to Careers@OurFriendsPlace.org on or before March 14, 2025. (Priority consideration may be given to submissions received by March 7, 2025)

Applicants who meet the minimum criteria will receive an email questionnaire to complete. Selected candidates will then be invited to a virtual interview with the hiring supervisor. After the virtual interview, candidates will be invited to a panel interview with members of the OFP team and finalist will conduct an interview with the CEO.

Please note that work samples may be requested as part of the application process and finalists will be subject to pre-employment verifications.