Sr. Director of Operations

Austin Street Center
October 31, 2023
Dallas, TX
Job Type



Position:           Sr. Director of Operations

Department:   Administration

Supervisor:      Chief Operating Officer

Status:               Full-Time

For more than 40 years, Austin Street Center has specialized in caring for the most vulnerable homeless men and women in Dallas. Beyond meeting basic needs, Austin Street is committed to individualized care for each person who comes to us for help. Our goal is that every homeless person who comes to Austin Street Center finds hope, support, and the resources they need to transition out of homelessness.


Your role will support the mission thorough the following actions:


  • Support organization with a mindset of kindness, trustworthiness, determination and empowerment for those that we serve
  • Be aware of Client(s) particular circumstances (e.g. health concerns, peak stress time, emotional difficulties, problems, etc.)
  • At times require you to be resourceful and have the ability to make decisions in a timely efficient manner using the training and guidance you have been given.
  • Recognize that diversity of culture, personality, and life experience are ingredients for a better world.
  • Demonstrate experience with sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Communicate with Client(s) and team member(s) with a positive and willing attitude to help
  • Flexibility to learn at all times and recover with poise and ease from setbacks.
  • Understand and abide by the confidentiality standards of the organization.
  • Ensure that all health and safety standards are followed and corrected when needed
  • Provide a safe environment, shelter and meet the basic needs of most vulnerable homeless
  • Independently manage time with little supervision.
  • Ability to multitask, handle on-site crisis and adapt to the changing needs of the clients.
  • Acceptance of agency philosophies of providing hope, support and the resources needed to transition out of homelessness.
  • Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed
  • Ability to work respectfully with diverse teams, build consensus, and motivate change


Position Purpose:


The Sr. Director of Operations will provide direct oversight to shelter operations including Dining Services, Guest Services and Security departments. Program responsibilities include the development of all staff, project & vendor management and operating policies & procedures while providing leadership among external partnerships, ensuring programmatic accountability and fiscal stability; recruits, trains, and supervises program managers; provides staff training and development; plans, develops, and implements program policies and procedures; develops management information; and ensures compliance with Austin Street Center policies, contract and licensure requirements.

  • Ensure the Dining Services team provides nutritional, quality, breakfast, lunch, dinner and a snack (when available) to clients
  • Maintain a healthy and safe environment for staff and clients while ensuring that clients all are moving towards attainment of supportive housing or independent living
  • Exercise overall responsibility for the safe operation and effective results of all operations programs
  • Be responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions
  • Collaborate with the COO & CEO to execute the strategic plan
  • Ensure that staffing all staffing meets the appropriate needs for coverage, including but not limited to sourcing, recruitment, and development of staff
  • Guide and support departmental staff meetings ensuring that all direct reports are held accountable
  • Maintain a healthy and safe environment for staff and clients while ensuring that clients all are moving towards attainment of supportive housing or independent living
  • Operate the facility and programs within the approved limits established by the annual budget, review and approve expenditures; coordinate orders for operating budget
  • Act as agency representative by providing leadership in collaborative partnerships/grants, representing Austin Street Center interests among area Continuum of Care agencies
  • Ensure that programs adequately drive desired outcomes
  • Supervise project management for needed upgrades in processes, programming, and software
  • Manage expenditure of restricted funds, ensuring that Shelter Ministries of Dallas accounting policies are followed
  • Plan for, monitor, and evaluate all internal operations of the shelter
  • Identify and implement efficiencies in workforce utilization and distribution of resources
  • Act as a liaison between program, maintenance, administration, and development personnel
  • Conduct detailed evaluations, studies, and prepare related reports and recommendations.
  • Assure the shelter remains in compliance with City and State regulations.
  • Ensure shelter maintains its contractual compliance regarding program goals and objectives
  • Assist with any other projects / assignment that may be assigned



Skills / Requirements:


  • Bachelor’s or Master’s degree in Nonprofit Management or a related field
  • A minimum of 5-10 years’ successful experience in the fields of: services to homeless people; clinical social work with medically frail, mentally ill or at-risk populations; or in senior-level shelter administration. In addition, successful experience with annual budget preparation and budget management are strongly desired.
  • Excellent computer skills including proficiency in Microsoft Word, Excel and PowerPoint
  • Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with consumers.
  • Exceptional leadership skills in dealing with the public, the staff and clients coupled with a personal commitment to serving the poor and disadvantaged.
  • Experience working with people experiencing homelessness, people with a mental health diagnosis and medically frail populations.
  • Knowledgeable in operations and management principles, procedures, and practices.
  • Possess strong organizational and detail orientated skills
  • Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure.


Application Instructions

If interested, please submit cover letter, resume with salary requirements to Sharmeene Hayes


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