Housing Stabilization Case Manager

Family Gateway
March 29, 2022
Dallas, Texas
Job Type


Job Summary

Family Gateway’s Emergency Shelter Case Manager is responsible for serving families with children experiencing homelessness by empowering families with tools & resources to transition from homeless to housed as quickly as possible.

This position reports to the Emergency Shelter Director/ Assistant Shelter Director.

Job Duties & Responsibilities

  •  Conduct prescreening & assessments with families with children that are experiencing homelessness;
  • Interact with families who are experiencing instability, confusion and loss with a trauma-informed care model;
  • Engage with families with children who have no place to stay for the night and:
  • Provide solution-focused action plans to crisis situations
  • Contact family members, friends, clergy, landlords, hotels & others who may able to provide immediate assistance for children and their families who need shelter for the night;
  • Gather documents that will expedite housing options in the community;
  • Refer & provide assistance to families to go to shelters in the community with availability;
  • Make arrangements for families to have access to showers, laundry & meals;
  • Enroll family in HMIS and internal agency Guest’s List.
  • Provide children and their families with daily action items that will:
  • Assist in minimizing time in an emergency shelter setting;
  • Support youth stability by way of school/daycare enrollment;
  • Empower families to gain community support & networks that will increase chances for long-term stability;
  • Encourage proactive mental & medical health care;
  • Foster relationships with agencies that will provide ongoing supportive services after a homeless experience/episode.
  • Complete internal and external processes (ViSPDAT, FSPDAT, DOPS) that will assist in identifying appropriate interventions and housing opportunities for families;
  • Document any and all encounters and interactions with each member of the family dynamic;
  • Work with Family Gateway Emergency Shelter, Family Gateway Resource Center Staff and other homeless service providers to develop action & case plans and to provide/make referrals.
  • Create and organize files for families, uploading all documents into homeless management information systems.
  • Deescalate and provide forward thinking mediation during times of conflict amongst families/adults/youth;
  • Attend meetings and trainings that will promote agency and personal growth;
  • Other duties as assigned.

Education, Experience and Requirements

  •  Candidate should have a bachelor’s degree with at least 2 years in a shelter/residential environment; professional experience may substitute for education.
  • Candidate should be passionate in serving others, especially vulnerable populations and those who have experienced/are experiencing trauma.
  • Candidate must be able to work under a great amount of pressure and accomplish multiple tasks in a short amount of time.
  • Candidate MUST be highly organized.
  • Candidate MUST have intermediate to advanced typing and Microsoft Suite skills.

Application Instructions

Email resumes to: Anixon@familygateway.org

Related Jobs