Data Services Specialist

Make-A-Wish North Texas
February 24, 2023
16803 Dallas Parkway, Suite 100, Addison, TX 75001, Addison, TX, Texas
Job Type


We are currently seeking an experienced Data Services Specialist to join our team in Addison, TX.

Who We Are:

Make-A-Wish North Texas - Since 1980, Make-A-Wish® has been creating life-changing wish experiences for children with critical illnesses around the world. Wishes have proven physical and emotional benefits that can give children with critical illnesses a higher chance of survival. When a wish is granted, a child replaces fear with confidence, sadness with joy and anxiety with hope. Wishes even reunite families and enrich entire communities. Every eligible child needs a wish to count on!  To learn more about us, please visit us at

About the Role:

The Data Services Specialist is responsible for ensuring effective and accurate management of the Foundation’s CRM database.  The manager will ensure efficient and accurate gift entry/acknowledgement; work closely with the accounting and development teams to maintain data integrity; manage the relationship with Make-A-Wish America’s donor care team; and develop and prepare reports that support growing revenue for the Foundation.

 What you’ll do:

Core duties and responsibilities include the following.  Other duties may be assigned

  • Communicate effectively and often with Prospect & Stewardship Director to ensure expectations are clear, projects are properly prioritized and maintain a realistic balance among multiple priorities.
  • Work with the Prospect & Stewardship Director and Development Leadership to prioritize data and donor care processing to support operational activities.
  • Stay up-to-date with the functionality of the CRM database and serve as a resource to train and provide support staff on the tools and technologies used to support data and donor care activities
  • Develop and manage Standard Operating Procedures (SOPs) for data entry processes.


  • Ensure CRM processes and procedures are followed in accordance with the standards set out by our chapter and national office.
  • Develop strategies and implementation plans to improve, streamline, and standardize all aspects related to gift entry, integration, and processing to enhance the donor experience.
  • Maintain and improve processes to ensure efficiencies and productivity for gift entry, mail processing, event donations, credit card transaction and in-kind processing
  • Maintain integrity of information in CRM database through cross-referencing, data checking, and various data cleansing activities, including de-duping, to ensure the highest level of data integrity

Gift Entry & Acknowledgements

  • Manage the relationship with the National Donor Care Team to ensure that all data is accurate and processed properly
  • With a high level of accuracy, responsible for gift processing including reviewing and recording gifts, assigning financial codes, understanding donor’s intent, and data entry into the database.
  • Process all contributions from all donation sources and portals, for constituent and gift record entry.
  • Coordinate with the National Finance Team for gift entry integration with our financial system
  • Oversee mail & donor gift processes, acknowledgment process and letter generation for monetary and in-kind donations ensuring the accuracy of acknowledgement/tax receipt letters and timely distribution. Create, implement and coordinate with National Donor Care Team an import structure for workplace giving and online gifts.
  • Process and reconcile all current event software (One-Cause) transactions.
  • Ensure data standards and control components (i.e., codes and tables) are relevant and current; create new values when needed to meet new strategies.
  • Coordinate closely with accounting and other departments to reconcile revenue and assist with financial reporting.
  • Respond to donor inquiries and contact donors as needed.
  • Produce donor invoicing in conjunction with the Administration Department if the need arises.
  • Work with Accounting and Development staff to ensure completeness and accuracy of gift data and create and submit adjustments, when needed.
  • Process all returned mail to Make-A-Wish North Texas.


  • Create and oversee the PowerBi infrastructure for the revenue data by uploading, publishing, and providing additional reporting/support to our Senior Leadership Team, as needed.
  • Provide online reporting to ensure donors are recognized and stewarded by the development team
  • Create and maintain Key Performance Indicators (KPIs) and other metrics to be used to report on health of data and donor care related activities

 Our Perfect Candidate

Education and Experience:

  • Bachelor’s degree or higher in business or related equivalent experience.
  • REQUIRED: Technical proficiency in tools and technology to support job function including proficiency in Microsoft Office and Constituent Relationship Management & Event Management systems such as Salesforce, OneCause, BidPal, etc.

Required Abilities and Skills:

  • Excellent attention to detail
  • Excellent verbal and written communication skills
  • Ability to maintain confidentiality
  • Exercise independent judgment through strong problem solving and decision-making skills
  • Ability to work independently with limited supervision
  • Strong organizational skills to prioritize and perform multiple tasks seamlessly to achieve high performance goals and meet deadlines in a fast-paced environment
  • Proficiency with Salesforce and knowledge of other constituent record management (CRM) system
  • Strong business acumen with ability to build effective business relationships throughout all levels of the organization and external contacts
  • Excellent computer skills
  • Ability to prepare and maintain reports in an accurate, complete, and timely manner
  • Ability to present a positive and professional image of the Make-A-Wish Foundation of North Texas
  • Ability to meet attendance requirements.
  • Ability to keypunch information into a computer; sort and file documents alphabetically and numerically; and operate general office equipment.
  • Must be able to work flexible hours beyond the normal schedule when necessary, including attending weekend and after-hours events.

Company Offers:

  • Competitive salary commensurate with experience and education
  • Comprehensive benefits package available: (healthcare, vision, dental and life insurances; 401k company match; paid time off and holidays)

Application Instructions

Please submit your cover letter with salary requirements (a range is fine), and resume to

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