JOB SUMMARY: Under the direction of the Chief Executive Officer (CEO), the Chief Community Officer (CCO) has strategic and operational responsibility for the library’s Community Services division. They direct, administer, plan, and coordinate activities related to the library’s Community Services division following policies, strategic plan(s), and annual plan(s) established by the library’s Executive and Advisory Councils and the Metropolitan Library Commission. Responsibilities include providing leadership, strategic direction, and resource stewardship for the subordinate directors who oversee the departments within the division and for succession planning and mentoring support for all division staff. The CCO is responsible for ensuring an integrated approach to the library’s community relations efforts, organizational marketing and messaging, and fundraising activities to advance the library’s strategic goals and objectives. This position is a member of the Executive and Advisory Councils.

MINIMUM QUALIFICATIONS REQUIRED:

• Master’s degree from an accredited college or university in business administration, education, public administration, communications, or a related field or a master’s degree in library studies/information science from an ALA-accredited college or university; and
• Five years of professional experience managing community relations, communications/marketing efforts; or a comprehensive development program; and
• Two years of personnel management experience

or

• Bachelor’s degree from an accredited college or university in business administration, education, public administration, communications, or a related field; and
• Seven years of professional experience managing community relations, communications/marketing efforts; or a comprehensive development program; and
• Two years of personnel management experience.

HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:

• Future-oriented, can articulate a vision of possibilities and the likelihood of their success. Has broad knowledge and perspective.
• Effectively copes with change, comfortably shifts gears, and manages risk and uncertainty. Decisive and action-oriented without having the total picture.
• Skilled at judging which ideas and suggestions will work and moving them forward. Can manage the creative processes of others.
• Knowledgeable about how an organization, especially libraries, works and knows how to get results using both formal and informal channels. Recognizes and understands the culture of an organization. Understands the origin and reasoning behind key policies, practices, and procedures of the organization.
• Ability to relate well and build appropriate rapport and relationships with a variety of people in all levels of the organization, as well as people outside the organization. Uses diplomacy and tact and can diffuse even high-tension situations comfortably.
• Experience working in a library or other educational/knowledge-based or service organization.

Interested candidates will need to apply through our site at:  https://www.metrolibrary.org/about-us/jobs