Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees whose Mission is “Providing hope through programs that lead to self-sufficiency and foster independence.” Our Core Values are based on principles that guide our actions, behaviors, and decisions. Our Core Values are:

Start with a “YES” Attitude: Working together to find solutions

Celebrate Differences: Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions

Be Kind: Make a choice to be kind to ALL through empathy and understanding

Choose Joy: Joy is an attitude. Pursue it every day

Embrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger

We are looking for team members whose values align with ours, and who are compassionate, professional, and committed to serving their neighbors in need.

You’ll Love Working Here Because We…

• Have a warm, caring work environment and culture
• Communicate and collaborate as a team
• Are passionate about our team members and those we serve
• Have a leadership team that wants to do the right thing and is open to new ideas

The Opportunity

We are seeking a Bilingual Case Manager to provide a comprehensive assessment of clients requesting social service assistance. They will interview clients to identify challenges, provide financial coaching, and assess needs. The position requires advocacy and collaboration with clients, service providers, and agencies. The Bilingual Case Manager designs, recommends, implements, and evaluates strategies that help move families out of poverty using a bundled approach (Working Family Success) and engages, monitors, and coaches clients using techniques that will lead to the client’s financial success.

Schedule Commitment

The Bilingual Case Manager works Monday through Friday, from 8:00 a.m. - 5:00 p.m.

Minimum Qualifications

• Bachelor's degree in Social Work or a related field.
• 2 years of experience working with housing instability and case management for homeless families and those at risk for homelessness.

Special Knowledge/Skills

• Knowledge of the barriers facing families/individuals experiencing housing instability or homelessness (including family dynamics, legalization statues, employment/financial instability, mental illness and substance abuse)
• Knowledge and effective execution of de-escalation techniques and conflict resolution
• Knowledge of Salesforce, HMIS or related client management databases (preferred)
• Ability to work with a diverse client base and a multi-disciplinary team
• Ability to establish and maintain effective working relationships with other employees and the public
• Excellent communication, organizational and time management skills with ability to perform duties with minimal supervision if necessary

Major Responsibilities and Duties

• Schedule and conduct individual (virtual/in-person) client appointments using motivational interview techniques in determine clients’ housing options and needs based on crisis
• Develop a client service plan which is client focused as well as guided towards self-sufficiency
• Complete the eligibility assessment of all families and individuals applying to housing support programs and verifies all documentation related to client’s eligibility for homelessness prevention assistance
• Prepare and submit all housing related payment documents for client program participants.
• Maintain accurate and confidential records on each client for assigned case load as well as entering all client information into appropriate program database
• Maintain program policies and guidelines for all clients
• Maintain open communication with other program staff including Financial and Workforce Department
• Set high standards for professional, technical, personal conduct and competence in multiple software applications (Excel, Word, PowerPoint, and Database entry)

Supervisory Responsibilities

• None

Equal Employment Opportunity

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services will consider any reasonable accommodation.

Please apply through Indeed:  Case Manager (Bilingual)