Vice President, Sponsorship Communications

Family Legacy
Published
March 11, 2019
Location
Irving, Texas
Category
Job Type
State
Texas

Description

Under the direction of the Chief Program Officer, the Vice President of Sponsorship Communications will be responsible for the overall strategy and execution of communication to Family Legacy’s child sponsors. Included in this is oversight of the Child Sponsorship Relationship Managers, sponsorship communication projects, and the acquisition and retention of Family Legacy Missions International child sponsors.  This individual will work closely with relevant teams including sponsorship account services, finance, development and communications to produce accurate and compelling sponsorship communication updates.  To succeed in this position, one must be able to quickly learn new skills and take initiative. Extreme attention to detail, superb communication skills and a willingness to support other departments is required.  .

Responsibilities:

  • Represent Family Legacy in a positive, pleasant manner by always providing excellent customer service.  Serves as a role model and adheres to Standards of Behaviors.  Handles requests and concerns in a friendly, fair and impartial manner. Supports the Ministry’s mission, vision and values
  • Be an advocate and ambassador for Family Legacy, influencing and challenging people to become involved
  • Supervise the Child Sponsorship Relationship Managers and delegate assignments to them as needed
  • Improve child sponsorship relationship communication strategies and methods
  • Develop and maintain relationship management policies and procedures
  • Creatively seek and secure new child sponsors
  • Implement strategies to increase child sponsorship retention
  • Coordinate communication strategy with sponsors to provide updates on students including achievements, tragic events, transfers, and/or program changes
  • Respond to all phone calls and written correspondence from sponsors with empathy, sensitivity and appreciation. Lead and train team to do the same. Pray with sponsors as directed by the Holy Spirit
  • Address escalated complaints and queries from child sponsors with tact and professionalism
  • Liaise with the communications team to produce sponsorship materials
  • Ensure that sponsorship materials are available for tours, events, website or any venue where sponsorship is promoted
  • Facilitate sponsorship at events and conferences
  • Perform other job-related duties as assigned

Knowledge & Experience

  • Bachelor’s degree in Communications, Journalism, Public Relations or related field
  • A minimum of 3-5 years of management experience is required.  An extensive background in customer relations is desired. A minimum of two years of experience in communications strategy development is preferred.
  • Strong interpersonal/human relation skills
  • Exemplary written and verbal communication skills
  • Advanced proficiency in MS Office Suite (Excel, Word, PowerPoint), Google Sheets, Google Docs, and donor management software.
  • Creative and innovative leader
  • Ability to interact with diplomacy and tact amid influential constituents and diverse groups
  • Maintain relationships with significant and influential individuals
  • Solicit sponsors
  • Adapt to various situations; demonstrate flexibility
  • Ability to maintain high level of confidentiality
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Strong attention to detail and accuracy, the ability to prioritize, manage multiple projects simultaneously, and multi-task
  • Pro-active and solutions-oriented
  • Eager to take on new challenges
  • High energy and enthusiasm are required
  • Work as a team player or independently to manage work flow
  • Be able to work under pressure
  • Must be a fast learner

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

To apply, send resume and salary requirement to jobs@familylegacy.com

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