Training Manager

ACH Child and Family Services
November 18, 2021
Fort Worth, TX, Texas
Job Type


Position Function: Oversee and manage internal and external data reporting, complex projects, supervision of employees, Learning Management System (LMS), and continuous quality improvements. Responsible for the direct oversite and management of quality curriculum development, instructional design, and eSolutions for the organization and external customers. Conducts statistical analyses to generate insights and improve operations.

Experience Requirements:

Education: Bachelor’s degree in a human service-related field, Sociology, Experimental Psychology, Social Sciences, Mathematics, Public Health, or Epidemiology required. Master’s degree in a human service-related field, Sociology, Experimental Psychology, Social Sciences, Math, Public Health, or Epidemiology preferred. PMP, PgMP, CAPM, and/or comparable project management certifications highly desirable.

Experience: Three or more years of progressive experience in developing and delivering training projects, managing program development and/or evaluation activities including program logic models, program outcomes, program impact, and/or utilizing data for continuous quality improvement. Proven ability to organize and/or manage projects involving multiple stakeholders, particularly related to program evaluation. One or more years’ experience as a supervisor or manager. Experience with learning management software, databases and SQL querying preferred. Well-versed in Microsoft Excel and Microsoft Office Suite. Experience with Adobe Captivate and LMS solutions software preferred. Working statistical programming and/or data management languages (e.g. SAS, SPSS, R, Python, SQL) a plus. Management and implementation of training curricula design and coordination in an organizational setting is a plus.  Familiar with residential child-care, foster care, and council on accreditation standards preferred.

Functional Requirements:  Skilled multi-tasker and able to prioritize multiple customers, projects and tasks simultaneously. Possess a foundational understanding of programs and services specifically related to child welfare. Excellent verbal and written communication skills, organizational skills, detail oriented, analytical and problem-solving skills and professional office skills. Excellent time management skills with a proven ability to meet deadlines. Coordinate analytics efforts with program staff, managers, and other analytics groups in a supportive fashion. Oversees team to ensure projects are completed on time and to specifications. Communicate effectively through written reports and verbal presentations tailored to target audiences. Oversee design, planning and implementation of curriculum and on-line trainings for organization wide training program and external customers.

Working Conditions: Heavy computer usage, administrative and clerical functions in a “team” office environment, attendance at public functions, and some evening and weekend work required. Travel required to other non-profits, annual conference, and meetings as requested. Lifting files and office supplies required, up to 25 pounds.

Exposure to Confidential Information: Maintains confidentiality and follows policies and procedures related to personnel and client records and confidential employee information required for grants and contracts.

Key Expectations/Responsibilities:

  • Compliance Reporting
    • Work with Training Center Director in making recommendations for training compliance, improvement and business needs based analytical evaluations, reports and quality improvement processes.
    • Work with Instructional Designer and Coordinators for monthly and quarterly reporting to Program Directors, Supervisors and other staff as needed.
    • Responsible for reporting state/federal auditing for grants/contract monitoring.
    • Continue the design and development of ACH LMS to meet internal and business needs.
    • Oversees the on-going operation, maintenance and quality control of the LMS.
    • Utilizes data from LMS and other reporting tools to provide suggestions and solutions for increasing customers for the ACH Training Center social business venture.
  • Curriculum Design and Development
    • Develop and maintain a curricular structure based on regulatory standards of training.
    • Leads team to complete projects on time, to specifications and with accuracy and efficiency.
    • Work with the training team to determine and implement internal/external curriculum needs (topic areas, levels of training, required certifications for delivery, etc.)
    • Supports the development of trainings based on needs.
    • Work with Instructional Designer and Training Supervisors in scheduling training revisions/replacements.
    • Create curriculum designs based on sound educational practices and training needs.
    • Recommend training delivery methods based on training needs, curricular design and strategic planning of implementation.
    • Maintain necessary approvals for the delivery of CEUs.
  • Training Solutions
    • Assess and recommend all training methods (on-line, face-to-face, webcast, etc) trainings relevant to organizational and external customer needs.
    • Supervises quality development and delivery of on-line training.
    • Other duties as assigned

Application Instructions

Please apply online at

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