Registration Coordinator

Creative Arts Center of Dallas
Published
January 6, 2022
Location
2360 Laughlin Drive, Dallas, TX
Category
Job Type

Description

About the Position

This is a full-time, 30-hour per week position beginning immediately. Total hours will average 30 hours/week to be scheduled on Tuesday through Saturday. Must be able to work evenings/weekends and special events as required. There will be increased hours during our fundraiser, the Blue Plate Special in the fall which is compensated at $20 per hour.

Salary and Benefits

Salary is $31,200, depending on experience. This position is under direct supervision of the Communications Manager and will work closely with the Finance Manager, CAC’s Teaching Artists as well as the CAC Board of Directors. Benefit package includes health coverage and dental with 75% employer paid premium for employees; up to 10 days paid sick leave; three weeks of vacation per year (one to be taken between Christmas and New Year’s as the Center is closed) and two personal days. Additional vacation time is offered based on the number of years worked.

The workstation is in the main office at 2360 Laughlin Drive in East Dallas, a hub of non-stop activity. This is a fast-paced, computer-based job. It requires great attention to detail and time management. Being self-motivated with an eye for detail while in a busy environment is necessary.

Essential Job Functions include:

  1. Serve as the primary customer service representative for students regarding classes and workshops as well as assist them with using website as well as take in-person or phone registrations.
  2. Organize an annual class and workshop calendar.
  3. Assist with event and exhibition planning & execution as needed.
  4. Run rosters for teachers each session as well as issue student evaluations.
  5. Act as an intermediary between teaching artists and staff.

Additional Information:

Though some other duties outlined below can be more routine, the Registration Coordinator is expected to first learn then refine, improve, and create best-practices and procedures; understand and consider customer service strategies and goals; participate in career development opportunities; earn a high level of trust and discretion for independent decision making; and perform all duties with mission-driven analysis and student-centered focus.

We’re looking for a friendly personality who can work with an established team, communicate with anyone, hit deadlines and be nimble. A sense of humor is a must. We work hard at the Creative Arts Center and expect you to as well.

Expectations:

  • Provide an excellent customer service experience to current and prospective students.
  • Answer the phone, taking in-person and phone registrations and general data base management.
  • Conduct weekly tours on Saturdays for the public.
  • Assist with collateral, e-blasts, newsletters, digital marketing, and social media as assigned by the Communications Manager.
  • Proof and edit course catalogue as well as online class descriptions, teacher bios and supply lists.
  • Troubleshoot website for current and prospective students.
  • Field all emails sent to CAC’s “info” email as well as direct messages ON Facebook and Instagram.
  • Take a class or workshop as part of the work week each session to better understand each department need.
  • Assist with the development of membership events, such as exhibits, lectures and other events.
  • Manage course management system with upcoming classes/workshops as well as issue rosters for teaching artists at the beginning of each session and online class evaluations for students at the end of each session.
  • Market and sell gift certificates year-round.
  • Work with Executive Director to field and determine scholarships.
  • Support and attend department meetings as needed.
  • Research and deepen collaborations in the community with other organization and partners.
  • Support solicitation and acknowledgement of in-kind contributions needed for fundraising initiatives and special events.
  • Assist Communications Manager in the presentation of an annual marketing plan to Board of Directors.
  • Assist Executive Director with new fundraising initiatives and grant research.
  • Actively engage as a member of the CAC community, participating in events and activities.
  • Foster inclusivity and collaborate with all staff, volunteers, partner agencies and supporters to further CAC’s mission.
  • Participate in organization decision making and interface with CAC Board of Directors and committees.
  • Financially support the Creative Arts Center through a giving policy.

Knowledge and Skills Required:

  • Strong oral communications and interpersonal skills.
  • Exceptional organizational, time-management, prioritization, and coordination skills.
  • Excellent attention to detail and accuracy, guided and informed by strong analytic abilities.
  • Effective and empathetic communicator with strong interpersonal and writing skills as well as a deep appreciation for the value of genuine, direct communication.
  • Proficiency with Microsoft 365, Adobe Creative Cloud, social media, and email marketing systems.
  • Self-starter and self-disciplined with ability to work independently on concurrent projects.
  • Collaborative and adaptable work style.
  • Must be willing to learn new software or techniques as needed.

Other Qualifications:

  • Arts and culture competency and experience working with diverse groups.
  • Demonstrated contributions to inclusive team achievement.
  • Bachelor’s Degree or equivalent experience preferred.
  • 1-3 years of relevant customer service experience, preferably in nonprofit sector and including multi-faceted project management.

Application Instructions

Applying:

Position will remain open until filled.

Please submit resume and cover letter to Diana Pollak, Executive Director, dpollak@creativeartscenter.org. NO PHONE CALLS PLEASE.

 

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