Program Facilitator

NICU Helping Hands
October 28, 2021
Fort Worth, TX
Job Type


NICU Helping Hands, a 501(c)3 organization seeks professional to facilitate hospital and community-based programs that educate and support families who are experiencing a NICU admission for their infant and for families needing assistance post-NICU. The Program Facilitator is responsible for running all support services at the hospital for NICU Helping Hands, which include family visits, parent support groups, education classes, sibling events, and other scheduled events as required.

Responsibilities include, but are not limited to:

• Create program materials and services including but not limited to educational supplements with the latest medical and scientific best practices for NICU infant and family issues

• Work with an interdisciplinary medical team to communicate and distribute resources to hospital staff and families

• Facilitate support groups, education sessions, sibling events, and other special events designed to support families

• Generate and manage checklists for specific tasks to help ensure successful implementation and running of the program

• Maintain community resource listings for families dealing with medical, social, financial, and personal needs

• Support the recruitment and training of NICU graduate parents

• Serve as a liaison between NICU Helping Hands and medical professionals and graduate volunteers who work with our in-hospital and community programs

• Assist with the expansion of other programs, services and materials related to services provided to our local community and beyond

• Work alongside volunteers and interns as needed

Applicant Requirements:

• NICU Parent Professional who has experienced the NICU as the parent of a premature or full-term critically ill baby • Professional with a working knowledge of the NICU, Pediatrics, Obstetrics/Maternal Infant Health • Understanding of the emotional and medical issues inherent with a NICU hospitalization • Experience leading and facilitating support groups dealing with grief, trauma, and medically fragile children • Strong educational and employment pedigree which might include any of the following: Master's Degree in Social Work, Education, Public Health, Child Life, Psychology, Counseling, Medicine or related field; or Bachelor's Degree plus 2-5 years progressive experience delivering services to parents and families in a NICU or other inpatient pediatric or similar setting • Experience working with an interdisciplinary team of medical professionals and hospital administrators • Self-directed and self-motivated • Ability to implement, support and effectively monitor multiple tasks and projects • Strong written and oral communication skills • Computer knowledge and skills with Microsoft Office applications (Word, Excel, PowerPoint), Google Drive • Spanish speaking, helpful but not required

Application Instructions

Submit cover letter and resume to

No phone calls please.

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