Program and Outreach Manager

Down Syndrome Guild of Dallas
June 8, 2021
Richardson, TX
Job Type


The Program and Outreach Manager for the Down Syndrome Guild of Dallas reports to the Executive Director and works collaboratively with staff, the Board of Directors, and numerous program committees to implement strategic initiatives and programs that support the organization’s mission and outreach to the community.  The Program and Outreach Manager is responsible for bridging the needs of our members through the planning, implementation, management, and evaluation of educational and social programs for diverse age groups.  Other key duties include financial oversight, revenue generation, volunteer management, communications, advocacy, and community outreach.

The Program and Outreach Manager must demonstrate excellent customer service skills and have a passion for supporting and advocating for individuals with Down syndrome and their families.  The ideal candidate will posses a shared vision that values diversity, inclusion, and promotes high expectations for all individuals.  The Program and Outreach Manager should have demonstrated success in working with individuals with IDD and feel confident in leading group programs independently with the support of volunteers.  Bi-lingual English and Spanish is a plus.

Program Development and Management:
The Program and Outreach Manager works closely with the Executive Director, staff, and related program committees to develop and implement a comprehensive program and events calendar that enhances the social and educational development of people with Down syndrome, their families, and the community.

  • Manage all aspects from planning to implementation of educational and social programming for youth, teens, and adults. Specific duties include, but are not limited to: securing content, date, and location of events, coordinating registration, managing event logistics and vendors in accordance with program budget, recruiting and supervising event volunteers, serving as on-site facilitator unless otherwise deemed appropriate.
  • Collaborate with the New and Expectant Parent Coordinator on development of program goals and calendar of events for new and expectant parents.
  • Develop, implement, and supervise risk management program and protocols to ensure member safety at all events.
  • Supervise and collaborate with various program committees including, but not limited to: Educations/Programs Committee, New Parent Committee, Self-Advocate Advisory Committee, Grupo de Familias Unidas Committee to ensure committee goals are met.
  • Maintain program statistics to provide regular feedback on all programs, their effectiveness, and return on investment to program committees, Executive Director, and Board of Directors.
  • Analyze trends in programs through surveys, program statistics, and other feedback to identify issues and recommend solutions to the Executive Director and Board of Directors.

Volunteer Management:
The Program and Outreach Manager will create a consistent, quality volunteer population to regularly assist with programs/events hosted by the Down Syndrome Guild of Dallas.

  • Develop, implement, and manage a volunteer recruitment, training, and retention program to expand and maintain quality volunteers across all program and event areas.
  • Collaborate with volunteers and staff at the Down syndrome Clinic at Children’s to ensure effective communication of programs and resources.

Marketing and Outreach:
The Program and Outreach Manager works closely with the Executive Director and staff to ensure effective and consistent communication of its mission and programs to member families and the greater community.

  • Collaborate with staff to market programs/events to membership and the community. Specific duties may include, but are not limited to: creating promotional materials, assisting with social media and e-newsletter content, and updating website content.
  • Represent the organization at related community events and resource fairs when deemed appropriate.
  • Partner and interact with peer groups in the Down syndrome community to broaden knowledge base.
  • Identify and maintain community resources to assist with member questions and referrals.

Financial Performance and Viability:
The Program and Outreach Manager works closely with the Executive Director and staff to ensure sufficient development of resources that promotes financial health of the organization.

  • Assist with the planning and implementation of annual fundraising events like the Buddy Walk®. Specific duties may include, but are not limited to: collaborating with planning committee, managing donation/registration website, providing attendee and donor support, t-shirt distribution, volunteer coordination, and serving in various capacities on event day.
  • Assist Executive Director in identifying and cultivating funding sources for programs including, but not limited to: meeting with donors, identifying program sponsorship opportunities, and compiling data for grants.
  • Develop, manage, and evaluate annual program budget in coordination with the Executive Director and Board of Directors.

Operations and Administrative:
The Program and Outreach Manager works closely with the Executive Director and staff to ensure consistency and efficiency in the daily operations of the organization.

  • Respond to incoming communications from members, new and expectant families, and the general public in a timely manner.
  • Manage and maintain confidential information in donor/membership database.
  • Assist with daily tasks including, but not limited to: sorting mail, copying, filing, accounts payable/receivable, configuring meeting space, and data entry.


  • Bachelor's degree and one to two years related experience or equivalent combination of education and experience.
  • Excellent, proven attention to detail and ability to track and prioritize many tasks simultaneously.
  • Demonstrated ability to manage projects with multiple stakeholders and prioritize work both independently and in a team environment.
  • Excellent customer service as well as interpersonal written and oral communication skills.
  • Strong problem-solving skills.
  • Strong computer skills and ability to learn new software platforms. Proficiency in Microsoft Office, QuickBooks, Google Suite, Constant Contact, eTapestry or other donor database software, Classy or other peer to peer fundraising platform, and social media (Facebook, Instagram, Twitter, LinkedIn, HootSuite) a plus
  • Basic photo editing and graphic design skills with experience with Canva, Adobe InDesign, and Adobe Photoshop are a plus.
  • Passion and demonstrated success in supporting people with intellectual and developmental disabilities.
  • Commitment to diversity, equity, and inclusion.
  • Bilingual English/Spanish a plus.

This is a full-time (40 hours per week) salaried position at $46,500 annually.  This position also offers a competitive benefits package that includes health/dental insurance, retirement contribution plans, paid holidays, and paid time off.

The Program and Outreach Manager must be able to work a flexible schedule including multiple nights and weekends per month as needed for programs, events, and committee meetings.  In-person office hours are required with occasional opportunity for remote work and comp time based on the program and events calendar.

Application Instructions

Please submit a cover letter and resume via email to with “Program and Outreach Manger” in the subject line by June 30, 2021. Your cover letter should include what interests you about the position and your relevant qualifications for the position.


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