The New and Expectant Parent Coordinator for the Down Syndrome Guild of Dallas reports to the Executive Director and works collaboratively with the Program and Outreach Manager in addition to the New Parent Committee to implement strategic initiatives and programs to support the organization’s mission. The New and Expectant Parent Coordinator is responsible for bridging the needs of new and expectant families through the organization’s First Call program. This individual will also be responsible for planning and implementing social and educational programs designed for individuals with Down syndrome ages 0-4 years old and their family members.
The New and Expectant Parent Coordinator must demonstrate excellent customer service skills, empathy, and sensitivity in supporting new and expectant families throughout their journey from diagnosis to early childhood. The ideal candidate will have a passion for providing accurate and current information to families and possess a shared vision that values diversity, inclusion, and promotes high expectations for all individuals. The New and Expectant Parent Coordinator should have demonstrated success in working with individuals with IDD and feel confident in speaking with families from diverse backgrounds. Bi-lingual English and Spanish is a plus.
Program Development and Management:
The New and Expectant Parent Coordinator works closely with the Executive Director, Program and Outreach Manager, and New Parent Committee to develop and implement a comprehensive program and events calendar that educates and supports families with a new Down syndrome diagnosis.
- Plan and implement educational and social programming for new and expectant Specific duties include, but are not limited to: securing content, date, and location of event, coordinating registration, managing event logistics and vendors in accordance with program budget, recruiting and supervising event volunteers, implementing safety protocols, serving as on-site facilitator unless otherwise deemed appropriate.
- Coordinate all aspects of the First Call program. Specific duties include, but are not limited to: serving as the main point of contact for new and expectant families, maintaining confidential data in membership database, educating new and expectant families on related resources, distributing New Parent Welcome Packets, and managing First Call parent volunteer connections.
- Supervise and collaborate with New Parent Committee to ensure committee goals are met. Specific goals include, but are not limited to: annual review of New Parent Welcome Packet (English and Spanish), enhance outreach to medical providers, and recruit/train First Call parent volunteers.
- Maintain program statistics to provide regular feedback on new and expectant parent programs, their effectiveness, and return on investment to New Parent Committee, Program and Outreach Manager, Executive Director, and Board of Directors.
- Analyze trends in new and expectant parent programs through surveys, program statistics, and other feedback to identify issues and recommend solutions to the Program and Outreach Manager, Executive Director, and Board of Directors.
The New and Expectant Parent Coordinator will create a consistent, quality volunteer population to regularly assist with programs/events hosted by the Down Syndrome Guild of Dallas.
- Collaborate with Program and Outreach Manager to develop, implement, and maintain a volunteer recruitment, training, and retention strategy to expand and maintain quality volunteers for new and expectant parent
- Manage the recruitment, training, and evaluation of all First Call parent volunteers.
- Serve as DSG staff liaison with volunteers and staff at the Down syndrome Clinic at Children’s to ensure effective communication of programs and resources.
Marketing and Outreach:
The New and Expectant Parent Coordinator works closely with the Executive Director and staff to ensure effective and consistent communication of its mission and programs to member families and the greater community.
- Collaborate with staff to market new and expectant parent programs/events to membership and the community. Specific duties may include, but are not limited to: creating promotional materials, assisting with social media and e-newsletter content, and updating website content.
- Represent the organization at related community events when deemed appropriate.
- Partner and interact with peer groups in the Down syndrome community to broaden knowledge base.
- Identify and maintain community resources to assist with new and expectant parent questions and referrals.
Financial Performance and Viability:
The New and Expectant Parent Coordinator works closely with the Executive Director and staff to ensure sufficient development of resources that promotes financial health of the organization.
- Assist with the planning and implementation of annual fundraising events like the Buddy Walk®. Specific duties may include, but are not limited to: providing attendee, donor, and website support, t-shirt distribution, volunteer coordination for new parent activities, collaborating with planning committee for new parent activities, and serving in various capacities on event day.
- Assist Executive Director in identifying and cultivating funding sources for new and expectant parent programs including, but not limited to: meeting with donors, identifying program sponsorship opportunities, and compiling data for grants.
- Develop, manage, and evaluate annual new and expectant parent program budget in coordination with the Program and Outreach Manager, Executive Director and Board of Directors.
Operations and Administrative:
The New and Expectant Parent Coordinator works closely with the Executive Director and staff to ensure consistency and efficiency in the daily operations of the organization.
- Respond to incoming communications from members, new and expectant families, and the general public in a timely manner.
- Manage and maintain confidential information in donor/membership database.
- Assist with daily tasks including, but not limited to: sorting mail, copying, filing, configuring meeting space, and data entry.
EXPERIENCE AND SKILLS:
- Bachelor's degree and one to two years related experience or equivalent combination of education and experience.
- Excellent, proven attention to detail and ability to track and prioritize many tasks simultaneously.
- Demonstrated ability to manage projects with multiple stakeholders and prioritize work both independently and in a team environment.
- Excellent customer service as well as interpersonal written and oral communication skills.
- Strong problem-solving skills.
- Strong computer skills and ability to learn new software platforms. Proficiency in Microsoft Office, QuickBooks, Google Suite, Constant Contact, eTapestry or other donor database software, Classy or other peer to peer fundraising platform, and social media (Facebook, Instagram, Twitter, LinkedIn, HootSuite) a plus
- Basic photo editing and graphic design skills with experience with Canva, Adobe InDesign, and Adobe Photoshop are a plus.
- Passion and demonstrated success in supporting new and expectant parents and young children with Down syndrome.
- Commitment to diversity, equity, and inclusion.
- Bilingual English/Spanish a plus.
SALARY, BENEFITS, AND HOURS:
This is a part-time hourly position averaging approximately 15 hours per week at an hourly rate of $17 per hour. This position is NOT eligible for benefits.
Hours may vary from week to week depending on the program and events calendar at any given time. The New and Expectant Parent Coordinator will participate in new and expectant parent programs, committee meetings, and other select events throughout the year when deemed necessary, which will include periodic night and weekend work.
Please submit a cover letter and resume via email to firstname.lastname@example.org with “New and Expectant Parent Coordinator” in the subject line by June 30, 2021. Your cover letter should include what interests you about the position and your relevant qualifications for the position.