The Individual Giving Manager is responsible for managing specific fundraising initiatives directed toward individual donors to achieve revenue goals associated with an integrated Advancement strategy. They will oversee solicitation, stewardship, and program operations with a commitment to ensuring consistent donor experiences and connecting donors with the most impactful giving opportunities across the Zoo.
While this position interacts with and supports multiple giving programs, it has direct responsibility for managing relationships and coordinating strategies for growth for the Dallas Zoo’s President’s Circle membership program under the direction of the Director of Membership.
PRIMARY DUTIES AND RESPONSIBILITIES
- Develops and deploys highly segmented, often individualized acquisition, renewal, and upgrade strategies, using multiple channels to grow the President’s Circle program. Executes all individualized strategies to completion, coordinating with relationship managers across departments when necessary.
- Coordinates the logistics of all individual donor acknowledgement and benefit fulfillment with various staff. Ensures that gifts are appropriately recognized and recorded, that benefits are fulfilled in a timely manner, and that communications are personalized whenever possible.
- Manages the Dallas Zoo’s Annual President’s Circle member experience, providing the highest level of concierge service. This includes coordinating the fulfillment of member benefits, hosting members on tours, and providing members with general assistance as needed (additional tickets, parking, tours, etc.).
- Participates in developing and coordinates execution of specialized stewardship plans for specific donor segments, including regular phone contact, personalized correspondence, and other cultivation activities.
- Coordinates with the Membership Director, Event Manager and other cross-divisional staff to execute all details of President’s Circle events including invitations, RSVPs, catering, and other program requirements.
- Attends all President’s Circle events as well as other individual giving events, most general member events and public events with stewardship or prospecting potential (generally 2-3 per month).
- Serves as champion for the President’s Circle member experience with collaborative responsibility for all correspondence, detailed record keeping, reporting, etc. related to the cultivation, solicitation, and stewardship of group members in partnership with the Membership Team.
- Consistently analyzes program impacts and donor satisfaction. Tracks revenue and expenses for assigned areas. Creates and regularly provides timely reporting and analysis as requested.
- Works with Guest Experiences and Member Services Team to ensure VIP treatment for President’s Circle members during visits.
- Works closely with Advancement Services to implement and maintain best practices for assigned initiatives and other giving programs as necessary.
- Serves as a leader for the onsite membership team, supporting day-to-day member customer service and staffing the membership booth when necessary and keeping onsite membership staff informed about, and trained to support, President’s Circle initiatives.
Shared and Back-up Duties and Responsibilities
- Works with the Prospect Researcher and the Database Specialist to conduct prospect research and segment prospects and donor constituents for specific annual solicitations and events.
- Assists with initial strategy and policies and procedures related to future planned giving efforts and eventual capital campaign.
- Supports and assists in thorough coordination of broader Advancement Division solicitation efforts including appeals to general members and ticket purchasers and specialized efforts directed toward high-level donors. Consistently documents and regularly communicates with Advancement Division colleagues about strategies in order to maximize revenue and provide consistent donor experiences.
- Supports cultivation and solicitation strategies for all development related events (e. g. galas, stewardship events, Giving Society and President’s Circle events, cultivation events, etc.). Works with VP of Advancement, Development Team, Event Manager, and Event Chairs to secure underwriting from individual donors for the Dallas Zoo’s fund-raising events, including Zoo To Do. Attends and participates in the execution of these events.
- Prepares appropriate correspondence, reports, presentations, and other materials for donors and donor prospects.
- Responsible for achieving designated annual financial goals.
- Supports the greater efforts of the Membership Team, Advancement team and of the Dallas Zoo.
- Performs other duties as assigned.
- , B.S. or equivalent degree, equivalent experience will be considered
- Three-to-five years of relevant donor relationship management experience, preferably with a nonprofit organization.
- Strong organizational ability and experience managing multiple, complex, deadline-driven projects at once.
- Experience utilizing a CRM (Tessitura experience preferred) and a willingness and ability to become a subject matter expert in Tessitura, utilizing it in a daily way for moves management, detailed relationship tracking, and reporting.
- Strong understanding of professional discretion when trusted with sensitive donor information and interaction with the Zoo’s highest-level donors and volunteers.
- Strategic problem-solver and willing and active collaborator with the ability to advance programs/activities with an array of internal constituents. Strong team player.
- Proven writing and editing skills, preferably with experience generating compelling content for direct donor communications, including personalized correspondence.
- Excellent attention to detail and diligence to ensure accuracy
- Sound judgment and the ability to quickly and effectively solve problems.
- Personable, professional presence and demeanor with the desire to engage in personal contact with donors and prospects.
- Strong interpersonal and presentation skills. Excellent customer service skills.
- Ability to think creatively and remain flexible.
- Command of Microsoft Word, Excel, and Outlook.
- Preferred: An underlying understanding of compelling graphic design and experience interacting with mid and upper level donors.
- Personal commitment to conservation, interest in animals, and a willingness to prioritize the mission of the Dallas Zoo above area-specific success.
- Often works irregular hours, including weekends and some nights.
- Ability to work indoors and outdoors with exposure to cold and heat.
- Ability to exert light physical effort in sedentary to light work. This may involve standing and/or walking for long periods of time, some lifting, carrying, moving, pushing, and/or pulling of objects/materials weighing 15-20 pounds.
- Must be able to follow oral and written instructions.
- Must have a valid Texas driver’s license with reliable transportation
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