Reporting to the President and Chief Executive Officer (CEO), the Chief Services Officer (CSO) is responsible for leading and managing a comprehensive array of services and programs. The CSO will lead those who are responsible for Triage / Intake, Care Management (2 teams), Peer Support, Homeless Recovery, Day and Night Shelter Services, Affordable and Permanent Supportive Housing Seeker Services and Collaborative Partner Relationships. The CSO will review, on an ongoing basis, services being offered and facilitate develop new programs and other professional activities as needs emerge. The CSO will inform the President & CEO, and ultimately the board of directors, of all program issues and accomplishments, areas for growth and opportunities to fil gaps in the local continuum of homeless services.
The CSO will partner with the Chief’s of Operations, Human Resources and Accounting within the organization. The CSO is responsible for all program planning, organizing, operating, and staffing. Additionally, the CSO is responsible for developing, implementing, and managing the program aspects of the annual budget in conjunction with the Chief Accounting Officer (CAO) and CEO. The CSO is responsible for ensuring that The Bridge services are compliant with all federal, state, funding, and city regulations, certifications, and licensing requirements. Finally, the CSO will assist the President & CEO and Chief Development Officer (CDO) in planning, organizing, and implementing public and private fundraising initiatives.
MINIMUM QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- At least 10 years of professional experience overall, with a minimum of five years of senior leadership experience in supervising a diverse staff in operating multiple human services programs or equivalent.
- At least 5 years of experience in leading teams in the field of service to the homeless population.
- Master’s Degree (Ph.D. preferred) in Human or Social Services required.
- LMSW, LCSW, or LPC preferred.