Family Gateway Diversion Specialist is responsible to explore all possible options with each family and
consider creative solutions to solve their current housing crisis. This staff person will utilize his/her
resources in the community and reach out to outside communities to identify possible housing options
to successfully divert families from shelter and into alternative housing options.
• Maintain paperwork and records of assessments and diversions in real time or within 5
business days of appointment.
• Answer helpline calls, complete triage screening and provide appropriate resources.
• Engage the family in a discussion o brainstorm about potential housing solutions and
work together to explore each option and come up with a plan that is best for the family
• Develop comprehensive housing plans with each family which should include clear
action steps for each party to follow-up
• Screen clients for appropriate program within agency and/or refer clients to appropriate
resources when an agency intervention is needed.
• Work effectively with populations that have experienced vulnerability, trauma,
economic poverty, incarceration, substance use, developmental delays, compromised
mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions
or situations that have impacted housing stability.
• Act in a positive, solution-focused manner to achieve objectives with service users,
remembering that our service is to those experiencing the trauma of homelessness
• Motivate and organize self to complete tasks with service users, often in nontherapeutic environments.
• Maintain confidentiality in all aspects of the work environment.
• Return all phone calls within 24 to 48 hours.
• Assist clients with independent housing searches.
• Identify other needed services and make referrals as appropriate;
• Assist families in contacting landlords, completing housing applications and other
paperwork as necessary;
• Keep and maintain up to date knowledge base of community resources that may benefit
• Use motivational interviewing and strengths-based questions to help families uncover
solutions to end their homelessness.
• Check county and national court records for criminal history, sexual offender and
• Attend Family Gateway meetings as relevant to the position of Diversion Specialist.
• Engage effectively and constructively with Supervisor to make program refinements in the
best interests of the client.
• Provide periodic back up to Assessment & Diversion staff/front desk receptionist during
absences or vacancies.
• Perform all other duties as assigned.
SUPVERVISORY RESPONSIBILITES: ____ Yes __X___ No
• Excellent oral and written communication skills
• Computer skills and data entry required; sharp attention to detail
• Ability to work in a fast-paced environment
• Must work well under pressure with clients who are in various states of emotional
• Must be flexible and able to multi-task
• Social work, customer service or other human services background required
• Experience working with populations that have experienced trauma or crisis is desired
Send resume & cover letter to email@example.com