Advancement Services Specialist

Dallas Zoo
May 18, 2021
Dallas, Texas
Job Type




The Dallas Zoo is a mission-based, non-profit wildlife conservation organization that relies on contributions and donations. As the Advancement Services Specialist, you will assist the team by processing daily contributions to the Zoo; carefully logging & recording all paperwork, including accurately acknowledging all donations as detailed in our procedures. Additionally, you will prepare and fulfill our memorial and tribute programs, including the Adopt-an-Animal, Hippo Brick, Honor Benches, and future programs. This role heavily utilizes our Tessitura Constituent Database. You will support daily, weekly, and monthly data cleanliness projects and an eye to detail is critical. Finally, this role supports the overall Advancement Team with stewardship of members and donors to the Dallas Zoo and for providing administrative support to the overall Advancement Team, including annual fundraising gala(s), donor-specific events, and setting up tickets for guests. The selected candidate will work 40 hours per week. Some weekend, evening, or holiday work may be required for special events or peak season support.


• Serve as an “ambassador” of the Dallas Zoo, providing outstanding customer service to current and prospective donors, members, and Zoo guests.
• Daily processing: enter and track all solicitations and contributions onto donor accounts in Tessitura CRM (in accordance with internal policies).
• Working closely with program managers, execute both solicitation letters and acknowledgement/thank you letters in a timely manner. Produce receipts, write acknowledgements/thank you letters, and maintain program-specific acknowledgement processes. Ability to think critically about correspondence content and note for program managers when special messaging or general updates may be necessary.
• Effectively communicate with colleagues, donors, and members in-person, via email, and by phone.
• Oversee the fulfillment of donor recognition, including but not limited to the following programs: Adopt-an-Animal, Hippo Bricks, Honor Benches, tributes, and memorials (ex: printing and mailing, ticket fulfillment, signage, inventory, etc.). Record and maintain stewardship and fulfillment information in Tessitura.
• Work with the Advancement Team to mine data to develop appropriate donor lists as requested.
• Participate in prospect action/strategy team meetings with Advancement Team. Help develop and maintain stewardship plans for specific donor segments. Assist program managers with logging and tracking donor communication and activity in the CRM’s portfolio management tool.
• Assist with galas, special events, and other donor/member activities, as needed.
• Cross-train to assist in the Membership Booth on a monthly basis or as needed.
• Provide administrative task assistance as needed (ex. mailings, mass data input, etc.).
• Perform other duties as assigned.


• Two to four years of relevant stewardship or donor cultivation experience.
• HS Diploma or GED equivalent.
• Ability to think strategically about donor engagement.
• Broad-based knowledge of fundraising.
• Strategic problem-solver with the ability to advance programs/activities with an array of internal constituents.
• A strong team player with a personable presence and demeanor.
• Outstanding commitment to customer service.
• Energetic and flexible, with excellent organizational, interpersonal, verbal, and written communication skills.
• Computer proficient with a command of Microsoft Word, Excel, Outlook, and PowerPoint.
• Willingness and ability to learn and utilize the Tessitura donor and ticketing software system. Experience with Tessitura is preferred.
• Strong writing and editing skills, preferably with experience writing/maintaining direct donor communications, including personalized correspondence.
• Excellent attention to detail and diligence to ensure accuracy.
• Ability to work independently.
• Tasks may involve extended periods of time at a keyboard or workstation.
• Must be able to walk, stand, sit, kneel, stoop, crawl, twist, reach above head, pull bend, climb stairs and ladders, and carry up to 25lbs.
• Ability to work flexible shifts, including weekends and evenings as assigned.
• Ability to work indoors and outdoors with exposure to cold and heat.
• Must have a valid Texas driver’s license to be able to operate Zoo vehicles.
• Commitment to the mission and values of the Dallas Zoo.

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