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Communication Skills: The Art of Active Listening
November 28, 2018 @ 9:00 am - 11:00 am
In a nonprofit organization, clients, donors, volunteers and staff all have a desire to be heard and understood. We often focus on our ability to speak well, but sometimes forget that listening is a powerful tool and skill that must be developed and honed over time.
Active listening allows you to leverage what you hear to build rapport, create connections and deepen respect. Are you asking the right questions to get your prospective donor or volunteer to talk about why giving is important to them? Are you truly listening and understanding the challenges of your board, staff, co-workers, or volunteers? Did you know that being an effective listener is important to be an effective leader?
In this interactive session, both organization leadership and front-line staff will benefit from instruction and will empower your team to build better rapport with co-workers, clients, and community stakeholders. Participants will gain techniques to harness the magic of active listening to generate better understanding and results in building your communication skills throughout the entire organization.
- Identify the key elements of active listening
- Demonstrate the importance of understanding the other person’s point of view
- Analyze what is being said and be able to formulate open-ended probing questions
- Active Listening Foundational Techniques
- Application to Workplace Communication
- Role Playing Practice Session
Program level: Basic
Prerequisites: None, no advance preparation required
Instructional Method: Adult In-person classroom
Cost: $65 members/$115 non-members
ABOUT THE INSTRUCTOR:
Thomas Hutter, Senior Consultant with CNM, brings a professional background of more than 27 years with corporate and nonprofit experience including: process improvement coaching, volunteer and program management, program development, training and facilitation, staff development, nonprofit board development and training, and executive recruiting experience. He has prior experience with CONTACT Crisis Line, Kiran Analytics, Peterson Consulting (a Division of Navigant Consulting), and a Vice President at Bank of America where he served in a variety of leadership roles. His work has been recognized with the Bank of America Spirit Award of Excellence and a Community Council of Greater Dallas Distinguished Human Services Professional Award Nominee.
Thomas has a BS in Business Administration from the University of Texas at Dallas. In addition, Thomas has a long history of service across many nonprofit organizations and has served on numerous international service and immersion delegations.