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Business Etiquette: An Important Business Tool

October 24, 2018 @ 9:00 am - 12:00 pm

Why is Business Etiquette important? The basis of business etiquette is about building strong relationships in your field by fostering better communication. This can only happen when those you work with feel secure and comfortable. Although business etiquette may vary from country to country, some principles stand the test of time and geography. This interactive training session will provide generative scenarios, situations, and solutions so that Business Etiquette comes alive for you.

Suitable for front-line staff, management and those with experience who are seeking to take their personal/professional development skills to the next level.

Learning objectives:

  • Define and identify the key elements of Business Etiquette
  • Describe the importance of effective application to real life situations
  • Create a protocol for yourself regarding your specific organization
  • Compare and contrast cross cultural differences

Course Outline:

  1. Brainstorm the concept of Business Etiquette
  2. Explore a variety of scenarios and apply interactive techniques
  3. Relate Business Etiquette to your company’s branding and customer relations
  4. Demonstrate how Business Etiquette contributes to Emotional/Social/Conversational Intelligence

Program Level: Basic
Prerequisites: None, no advance preparation required
Instructional Method: Adult In-person classroom
Social Worker CEU Credits: 3 hours
Cost: $65 member/$115 non-member



Janet M. Ver Fine is a Developmental Psychologist who earned her Ph.D. from the Fielding Graduate Institute in Santa Barbara, CA. She has done extensive research in the area of human motivation, creativity, cognitive development, and brain functioning in adults and children. She brings a wealth of experience and expertise as an educator, family therapist, researcher, and Life Coach. She has been an educator for over 30 years at both undergraduate and graduate levels. She has served as a university Director of Academics Affairs at University of Phoenix and is currently a workshop leader, classroom facilitator and certified Life Coach. She provides organizational and leadership development extensively throughout the Metro Detroit, greater Milwaukee, DFW Metroplex, and Northern Arizona, including Native American tribes.



October 24, 2018
9:00 am - 12:00 pm
Event Category:


2902 Floyd St.
Dallas, TX 75204